Intercom, Inc.

SEPTEMBER 7, 2018

For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Supercharge your pipeline with Custom Bots. See what Custom Bots can can do for you: More leads 24/7. Code-free customization.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Customer Bliss

JUNE 9, 2021

Both customer and company are better off because they are in each other’s lives. Airbnb takes the high road by showing employees how to embrace the coda “belong anywhere:” building its culture of “belonging.” As a result, they are earning customer raves and growth. What Does Leadership Bravery Look Like?

Hospitality 115

Hospitality Hospitality Customer Relationship Business Growth 115

Intercom, Inc.

MARCH 10, 2021

For instance if you have your roadmap in Coda or spreadsheet, ensure that it’s accessible for everyone in the company. These are “pebble projects” – in a research scenario, these can be anything from rustling up a quick survey to get feedback from customers, to pulling together a one-pager on some recent research.

245

245

Intercom, Inc.

JANUARY 24, 2023

Through reinvention, they extend the life span of the product, and create new value for customers and the business. Surveying the landscape First, we zoomed out from day-to-day execution and evaluated Messenger across multiple dimensions – product, market, customers, and business. Here’s how we did it.

Start-ups 118

Start-ups ML Sales 118

Intercom, Inc.

FEBRUARY 6, 2019

We’ve expanded our product offering and the customers we target, meaning we’re marketing to new and more varied audiences. It helped us set expectations about the “size” of a launch and made sure we were prioritizing the highest impact announcements rather than inundating our customers with updates. How big is the audience?

Start-ups 170

Start-ups Social Media Sales Innovation 170

Intercom

FEBRUARY 15, 2023

Customer satisfaction is one of the most important considerations for any business. After all, a healthy business relies on happy customers – and if your customers aren’t happy, they probably won’t stick around. Find out how Intercom can boost your customer satisfaction metrics What does customer satisfaction mean?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. For over a decade, we’ve been making internet business personal with our customer communications platform.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Intercom

OCTOBER 17, 2023

Having an instantly recognizable brand helps companies to nurture trust, loyalty, and retention among their customers – and ensure a seamless customer experience. But this consistency can often be overlooked when it comes to a company’s customer support offering. Does it offer most, or all, of the following?

Touchpoint 72

Touchpoint Engineering Social Media Customer Service 72

Intercom

NOVEMBER 16, 2023

However, when a company’s help center doesn’t work as part of a support team’s range of channels, or the wider company brand, it can affect your support articles’ discoverability, accessibility, and usability – and, as a result, your customer experience. Here are some of the highlights.

AI 87

AI Engineering Start-ups Customer Service 87

Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. How do we retain customers?

Customer Retention 223

Customer Retention Start-ups Manufacturing Customer Acquisition 223

Fonolo

DECEMBER 13, 2021

But the frustration of waiting on hold is universal, and agents hate long queues as much as customers hate waiting on them. Still, long hold times continue to plague customers to this day. These industries already have a bad rap for poor customer service, and their customers are not afraid to share their thoughts about the matter.

Contact Center 91

Contact Center Start-ups Social Media Government 91

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses.

Start-ups 118

Start-ups Innovation Sales NPS 118