Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

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Retail CX Customer Loyalty Customer Experience 52

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

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Retail CX Social Media Sales 98

Zendesk

APRIL 25, 2023

The post AI in Retail: Transform your CX into your competitive edge appeared first on Zendesk.

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Retail AI CX 97

Zendesk

JANUARY 31, 2023

Retailers can deliver great omnichannel CX and reap the rewards. The post Top retail trend to watch: Omnichannel CX infographic appeared first on Zendesk. As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets.

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Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk. And much more.

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Retail CX Innovation Customer Experience 52

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

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Retail E-commerce CX Start-ups 98

Zendesk

NOVEMBER 16, 2022

In this ebook, you’ll learn about the top five things retailers can do to get ahead of the trends (and create happier customers). CX strategy as an integrated approach. The post 5 things you can do now to create better retail CX appeared first on Zendesk. Why you should focus on customer loyalty and retention.

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Retail CX Actionable Insights Customer Loyalty 52

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. He describes the retail compression in three stages: Survive.

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Retail CX Innovation Gaming 64

Customer Think

JUNE 3, 2023

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere. Amazon Anywhere is the online giant’s latest endeavor to further integrate its various sales streams: this time by selling goods on the […]

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Retail CX Sales Customer Loyalty 117

Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

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Retail AI Artificial Intelligence CX 65

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

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Retail Technology Technology CX 76

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

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Retail CX Customer Loyalty Customer Experience 80

Customer Think

MARCH 13, 2024

This simplicity has spawned millions of programs in retail alone. Despite the technology and complexities required to run loyalty programs today, the premise behind them remains fairly simple: keep doing business with us, and we’ll recognize you with rewards, perks or status. So how do shoppers choose?

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Retail CX Technology Technology 45

Customer Think

FEBRUARY 2, 2024

How much do Americans spend on non-human family members? Put it this way: If everyone put lipstick on their pigs, they might spend as much on beauty products as they do on their pets. Nearly 87 million American households – 66% – include pets as members. And each year, the amount they spend on their […]

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Retail CX Customer Experience 69

Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. The post Lessons from Zappos: Elevating AI Integration for Next-Level Retail Customer Service appeared first on Doing CX Right.

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Retail AI Customer Service CX 106

Customer Think

FEBRUARY 18, 2024

billion, according to the National Retail Federation. Here’s a fun fact to melt your hearts: This Valentine’s Day, romantics and even un-romantics are expected to spend enough on candy, roses, jewelry and other declarations of love to fund the economy of Iceland: $25.8

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Retail CX 45

MyCustomer Experience

JANUARY 5, 2023

Customer experience is a critical factor impacting a customer’s eagerness to purchase, come back to the store , or recommend you to someone. 5th Jan 2023. By HazelRaoult.

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Retail CX Customer Experience 52

Taylor Reach Group

MAY 23, 2018

will be assisting one of Canada’s largest home improvement retailers in shifting from a Distribution business model to a Retailer Contact Center model to meet increasing consumer demands. Established in 2003, Taylor Reach Group is an internationally acknowledged and leading CX and Contact Center consulting firm.

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Contact Center Retail E-commerce CX 60

1 to 1

APRIL 28, 2022

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. When choosing between managing a captive contact center or entrusting tasks to a CX partner, a few things to consider include: 1.

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Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. Over the last 10 years, brands have invested heavily in CX with the goal […]

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CX AI Retail Customer Experience 144

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare leaders need to rethink their CX strategy. Want to learn about healthcare CX technology? With conversational artificial intelligence (AI) and automation.

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Healthcare Artificial Intelligence CX Compliance 246

Customer Think

MARCH 27, 2024

The latest customer satisfaction report released in the UK by the Institute of Customer Service, revealed that every industry evaluated has fallen in customer satisfaction since January 2023, reflecting the wider global customer experience (CX) picture.

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CX Retail Customer Satisfaction Customer Experience 45

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

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Retail Social Media Artificial Intelligence Omnichannel 98

Lumoa

OCTOBER 20, 2022

For example, if you own a retail store, you know it’s much easier (and cheaper) to keep existing customers than to find new ones. A Good CX Shows What Your Brand Is About. ” – Anthony Martin, Founder, and CEO at Choice Mutual , CX Greatly Improves Customer Retention .

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Customer Experience Customer Retention Customer Satisfaction Retail 122

Experience Investigators

OCTOBER 24, 2023

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what’s happening right now in Customer Experience (CX). What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior?

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CX Retail Customer Loyalty Innovation 98

Taylor Reach Group

JUNE 23, 2021

A major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. Even though the retailer is very well-established, this is a new brand and a new system,” says Colin Taylor, CEO and Chief Chaos Officer at TRG. “In

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E-commerce Sports Retail Contact Center 120

CX Network

JULY 26, 2021

Discover how to transform CX communication and UX through omnichannel solutions.

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Omnichannel Retail CX 57

Shep Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Now, the question that arises in this digital dominant world is how retailers can understand the digital customer experience requirements. . Let’s look at some of the important factors which retailers must consider: .

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Retail Customer Experience Contact Center Omnichannel 72

Bill Quiseng

JANUARY 25, 2023

In retail customer service, your people are NOT your most important assets. Ultimately, success in retail customer service is all about interpersonal skills. Ultimately, success in retail customer service is all about interpersonal skills. There are a lot of people wanting to enter the retail business.

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Customer Service Retail Education CX 103

MyCustomer Experience

JUNE 30, 2021

TOne of the more welcome side-effects of the global pandemic is a renewed focus on health and wellbeing. From solo running apps to zoom-. 30th Jun 2021. By Emma Newman Client Success Director.

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Retail CX 52

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

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CX Customer Experience Retail Technology 138

Logicalware

NOVEMBER 9, 2023

Elevate ’23 was Puzzel’s main event of the year, bringing together a phenomenal line-up of industry leaders, customers and Puzzel executives to discuss a topic that is near and dear to us – the bold future of Customer Experiences (CX) in the age of AI. Here, we will take you through Part 1 of the conference. Stay tuned for a recap of part 2.

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AI CX Customer Experience Retail 69

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. That means providing great CX, every interaction, every time. Read on for our top tips.

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Artificial Intelligence Retail Customer Service Predictive Analytics 52

Aquire

NOVEMBER 18, 2021

As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year. 65 retail customer experience statistics. What is good retail customer service? Martech Alliance ) .

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Retail Customer Service Social Media Net Promoter Score 98

SurveySensum

FEBRUARY 7, 2024

And as you can see from the above image, there are 3 buyer journeys: Online Offline – own stores Retailers – 24*7 The customer can buy from any of the above-mentioned channels. Notably, one significant finding emerged concerning the interaction between the company’s services and major retailers, such as 24*7 stores.

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Customer Satisfaction Touchpoint Retail Social Media 52

Zendesk

APRIL 18, 2023

The pandemic dealt some heavy blows to the retail industry. But retailers who got creative—and engaged with their customers in new and innovative ways—surged past the competition. Learn how to boost your retail CX with Zendesk and AWS. Learn how to boost your retail CX with Zendesk and AWS.

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CX Retail Innovation 52

Help Scout

APRIL 27, 2021

In that spirit (although I hope your power is quite stable), I started thinking about the great customer experience (CX) books I’ve read. If you’re new to CX or if you are looking to improve, let me share a few classics with you, along with a few you might not see in the traditional best CX books lists.

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Customer Experience Retail Gaming B2C 117