CX Sports VOC Voice of the Customer 
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. Key Takeaways.
Shep Hyken
JUNE 25, 2021
This week we feature an article by Annette Franz, CCXP, the founder and CEO of CX Journey Inc. The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Annette Franz, CCXP is the founder and CEO of CX Journey Inc.,
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
MAY 18, 2021
The Importance of Research to the Modern CX Executive . But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? Re-Working Digital CX: A Reality Check with Top Brands. Is the solution validated in the eyes of customers?
ClearAction
NOVEMBER 3, 2015
It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. In the quest for "outside-in" most companies have voice of the customer programs, loyalty programs, and high-touch service. how the customer is doing. how to support customers’ goals.
ClearAction
DECEMBER 16, 2017
What is Customer Experience Collaboration? Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? Regardless of your awesome VoC, CRM, UX, DX, CS, NPS, etc.,
ClearAction
AUGUST 16, 2016
Robust processes and tools are necessary for strategic action on VoC data. When I was at Applied Materials we had a well-oiled machine in our VoC actioning. Originally published as a special invitation Advisors monthly column for CustomerThink.com: Strategic Action on B2B Voice of the Customer.
ClearAction
APRIL 3, 2015
So, it stands to reason that Human Resources (HR) departments have great potential to influence customer experience (CX). To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company.
Expert insights. Personalized for you.
98 
Let's personalize your content