ClearAction

MAY 24, 2016

Engineers may be requested formally or informally to visit their counterpart (electrical, mechanical, chemical, industrial, software, etc.) The greatness of B2B purchase complexity, risk, and stakeholders usually leads to extensive interactions between the customer and supplier companies for a long time after the initial purchase.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

Sprinklr

OCTOBER 13, 2021

Sprinklr Distributed is part of Sprinklr’s unified customer experience management (Unified-CXM) platform , enabling your corporate and local teams to execute your marketing strategies as one brand. He works with courageous leaders on how to develop an innovation culture, explore new growth engines, and transform their businesses.

Social Media 101

Social Media CXM Social Listening Compliance 101

ClearAction

DECEMBER 16, 2017

Is business-to-business customer experience management (B2B CXM) a watered-down or a souped-up version of consumer experience management? Universal to most B2B CXM scenarios is the existence of a “village” of people who influence B2B buying decisions. B2B Customer Experience: Do This, Not That Lynn Hunsaker.

B2B 86

B2B CXM Customer Experience Customer Experience Management 86

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

AUGUST 6, 2021

It should utilize customizable brief templates, enhanced workflow engines, powerful AI-driven dashboards, and other tools to help you bring your vision to your audience and keep your teams aligned. The first step is to bring your vision together with the right digital marketing platform.

CXM 144

CXM Compliance Social Media AI 144

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. It has features to define user access roles to ensure client and feedback data security. It has a wide range of logic features.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. It has features to define user access roles to ensure client and feedback data security. It has a wide range of logic features.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Comm100

DECEMBER 11, 2017

A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments. A CXM’s role is to engineer the product’s life cycle, from the customer’s perspective, from beginning to end. Be Able to Research and Gather Data.

Customer Experience 47

Customer Experience Social Media CXM Contact Center 47

ClearAction

AUGUST 21, 2016

Engine = measurement program. In B2B CXM it’s especially important to align the entire company in seeing their ripple effects on customers’ well-being. If we establish processes and tools that integrate CXM into their ongoing routines, they’ll engage in strategic action that customers will reward. Wheels = processes and tools.

Customer Experience 54

Customer Experience VOC CXM Voice of the Customer 54

ClearAction

NOVEMBER 16, 2023

These were contributors to many aspects of financial growth, as shown by these examples: Sales Velocity: 16X reduction in customers’ time for service, $1M savings monthly to the customer, 10X increase in customer productivity, exceeded customer expectations by 75% Earnings Per Share: 23X reduction in cycle time from 5 days to 5 hours Return on Assets: (..)

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

DECEMBER 15, 2015

The ClearAction study of customer experience management practices discovered stronger business results among companies that coordinated CXM through a regular cadence of communications, meetings, and/or reporting structure. Shared vision and ownership are essential across work teams in every functional area.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63

SurveySensum

JULY 14, 2020

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. She has over 20 years of experience in delivering CX success for local, pan African, and international organizations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132