Uniphore

JUNE 10, 2021

Make Legacy Tech Work Smarter. Getting the employee experience right is essential to developing and retaining top talent. Educating, engaging and empowering employees. Educating, engaging and empowering employees. Basing automation tech “success” on the employee experience. Download eBook.

Contact Center 246

Contact Center Outlook Gaming Education 246

ClientSuccess

OCTOBER 5, 2017

Remote Experience. More and more employees, on both sides of customer/vendor relationships, are working remote or from home. Customer success teams can leverage the aforementioned technology advancements to provide the best customer experience, no matter where everyone is located. Ultimate Guide to SaaS Customer Success Metrics.

Customer Relationship 41

Customer Relationship Innovation Technology Technology 41

Qualtrics

JULY 23, 2019

Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. She’s the author of People Aren’t Robots: A practical guide to the psychology and technique of questionnaire design.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Intercom, Inc.

NOVEMBER 7, 2019

So when I came back to France with this entrepreneur experience, I was thinking, “Okay, where can I apply this skill set I’ve learned around thinking about solutions that could help solve problems?” We tend to try to also deliver hard-copy versions of ebooks we’ve done, etc. As always, it did not work out.

Finance 162

Finance Engineering Sales B2C 162

Comm100

NOVEMBER 23, 2020

On the flipside, the customer experience can change quickly (and sometimes dramatically) for the worse if a software provider’s customer service becomes too slow, the price point changes, or the company tries tacking on too many clunky features at once. As one 2020 reviewer says, “I love the way they laid out the user experience.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Qualtrics

JULY 15, 2020

Customers love high tech, but they sometimes don’t love their experiences with it. However, when tech companies get experience management (XM) right, they’re richly rewarded. Tech companies are experience companies. Here’s what you need to know. Take Samsung, for example.

Manufacturing 26

Manufacturing Innovation Actionable Insights Entertainment 26

Comm100

MAY 22, 2020

Is it experience, youthfulness, creativity or reliability? An example is “Old Hats”, which portrays experience but sets up the team as rigid and slow to change. Remember that the team name is more important to employees than it is to customers, and therefore should be relatable to the employees themselves. Download Now.

Omnichannel 52

Omnichannel Sales Sports Social Media 52