ebooks-guides stay-ahead-changing-expectations 
Uniphore
JUNE 10, 2021
Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. Download eBook. By creating a guided digital self-service experience for your customers, you can help them solve many of their own issues–without ever engaging an agent. Try Demo Now.
Comm100
NOVEMBER 25, 2020
Customers don’t expect anything less than instant and customized service. It’s the functionality and ease of operations brought forward by these innovative advancements that makes it crucial for business leaders to be more open to the idea of embracing change and technology adoption. The bottom line: Stronger together.
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ClientSuccess
MARCH 20, 2018
Customer Success is centered around providing value beyond the expected; measuring, scaling and redefining it to fit the changing needs of the business”. Look ahead. Customers may come for your product, but they stay for the people.”. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Jennifer Dearman.
ClientSuccess
JULY 23, 2019
Our Chief Customer Officer was fortunately also on this call and chimed in, asking questions like “talk to me a little bit more about this” and “explain the changes your team is going through”. The key is being consultative and guide customers to their outcomes. Doing so has helped us manage our executive expectations for renewals.
SugarCRM
JANUARY 21, 2020
As we enter yet another decade of change and prepare for new customer needs and expectations, it’s time to take a look back at the most important topics we covered on the Sugar blog. Competitive advantages to help you get ahead in 2020. Looking for more insights to prepare for the year ahead? Not so at Sugar.
Qualtrics
SEPTEMBER 13, 2019
One-on-one discussions are a great vehicle to help your employees stay connected to their purpose and the meaning of their work in the context of the organization and team. Help re-prioritize as things change or goals are achieved – What things might they be swinging at that are low impact and can be put aside?
Comm100
NOVEMBER 8, 2017
Before you look for expected live chat agents, knowing how much agents do you need is of great importance. Signs of patience include someone who is willing to wait, who doesn’t rush things, who stays calm and re-explains the problem in a different way, and who answers “C” in the latter examples. Avid Listener. Ability to Multitask.
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