CX Network

SEPTEMBER 28, 2023

In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.

Business Growth 113

Business Growth Customer Experience 113

Customer Think

SEPTEMBER 28, 2023

Customer anthropology I had to think back to that story, when I recently learned that Brian Chesky, the CEO of. The post Dear CEO, to understand the customer, you have to become the customer appeared first on Steven Van Belleghem.

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CX Network

SEPTEMBER 28, 2023

Driving customer-centricity with an account-based marketing strategy and AI

AI 120

AI 120

Zonka Feedback

SEPTEMBER 28, 2023

In the cut-throat business environment of today, the experience you provide to your customers can either make or break your success. Great customer experiences not only attract repurchases but also build brand reputation in the market and attract new customers. Whereas poor experiences lead to customer churn and loss of goodwill in the market.

Customer Experience 59

Customer Experience 59

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited. Suddenly, AI is everywhere. Within a matter of months, AI has evolved from automating simple tasks like routing the right thing to the right person, to offering accurate, conversational responses upfront to a variety of customer queries.

AI 59

AI Start-ups Education Customer Service 59

Zonka Feedback

SEPTEMBER 28, 2023

Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. To ensure your survey delivers valuable insights, it's crucial to follow a structured approach. With survey software like Zonka Feedback, creating a survey is a breeze.

Customer Feedback 59

Customer Feedback Customer Survey 59

Execs In The Know

SEPTEMBER 28, 2023

Building customer trust and loyalty are the cornerstones of any good business strategy. Customer loyalty, the art of forging a lasting bond between a brand and its customers, is akin to having a cherished local pizza shop your family unfailingly orders from or a signature clothing brand that tops your list when it’s time to replenish your wardrobe.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. In today’s competitive business landscape, understanding your customers’ needs and experiences isn’t just an option; it’s a lifeline.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Customer Think

SEPTEMBER 28, 2023

Are you thinking about hosting a social media webinar but don’t know where to begin? Perhaps you’ve hosted a webinar in the past but didn’t quite reach your goals. Either way, I know webinars are an extremely important marketing strategy for businesses across all industries.

Social Media 52

Social Media 52

cxservice360

SEPTEMBER 28, 2023

In the realm of Customer Experience (CX), uncovering the underlying causes of problems is like solving a complex puzzle. While surface-level issues can be apparent, The post The Power of the Five Whys Technique in CX appeared first on CXService360.

CX 52

CX Customer Experience Customer Service 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

RateMyService

SEPTEMBER 28, 2023

Companies go to great lengths to attract new customers and retain loyal ones. However, there’s a hidden treasure trove of potential advocates that often goes overlooked: passive, neutral or satisfied customers. The passive customer conundrum Passive customers, often overlooked, can represent a significant portion of any company’s client base. They are content but not overly enthusiastic about your products or services.

Sentiment Analysis 52

Sentiment Analysis Business Growth Customer Experience 52

Customer Think

SEPTEMBER 28, 2023

The old ways of marketing are coming to an end. Five years ago, marketing teams could get away with creating content, promotions, and campaigns without having any touch points or interactions with their customers. Did this always work?

B2B 75

B2B Customer Loyalty 75

Help Scout

SEPTEMBER 28, 2023

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.

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Customer Think

SEPTEMBER 28, 2023

New Glassbox survey reveals consumers want more financial advice from their banks and financial institutions to navigate a challenging economy. Tossing aside avocado toast and DIY coffee brewing–it’s time to talk real-world financial advice.

Technology 69

Technology Technology Customer Experience 69

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Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

Education 52

Education Engineering 52

MyCustomer Experience

SEPTEMBER 28, 2023

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the.

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Customer Think

SEPTEMBER 28, 2023

Anyone who doubts that sales of secondhand clothing can outpace those of new clothing should check out the price of a pair of used jeans at a thrift store. Or of secondhand leggings – going for $17.99, according to one TikTok user.

Sales 49

Sales Customer Loyalty 49

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. Dedicated to the experiences and opinions of consumers, the report was initially released during Execs In The Know’s signature event, the Customer Response Summit (CRS), which took place in Nashville, TN , September 20-22, 2023.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

SEPTEMBER 28, 2023

Why are the principles of practice development so important in modern healthcare? They focus on enhancing the skills, knowledge, and processes within healthcare settings. The implementation of principles leads to better patient care, improved clinical outcomes, and increased patient satisfaction.

Healthcare 59

Healthcare 59

Help Scout

SEPTEMBER 28, 2023

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

Customer Experience 40

Customer Experience 40

Customer Think

SEPTEMBER 28, 2023

AssistGPT is a comprehensive zero-code solution for Knowledge Automation

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SugarCRM

SEPTEMBER 28, 2023

Remote work has remained a preferred way of working. It offers employees flexibility and comfort, and it can accommodate different working styles. For companies, remote work has provided the possibility of recruiting from a wider talent pool while reducing operational costs. Technology plays a pivotal role in this dynamic, especially for sales teams.

CRM 26

CRM Sales Predictive Analytics Compliance 26

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Beyond Philosophy

SEPTEMBER 28, 2023

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the show. However, instead of cleverly improving the comedy of the vaudeville-style variety show in the 70s, I will heckle the restaurant experience. Not only that, but we will also use their example for what not to do in yours.

Start-ups 17

Start-ups Management Consulting Customer Experience 17

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms.

Actionable Insights 16

Actionable Insights Start-ups Touchpoint B2B 16