Thu.Sep 28, 2023

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Authenticity in experience: The X Factor for business growth?

CX Network

In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.

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Dear CEO, to understand the customer, you have to become the customer

Customer Think

Customer anthropology I had to think back to that story, when I recently learned that Brian Chesky, the CEO of. The post Dear CEO, to understand the customer, you have to become the customer appeared first on Steven Van Belleghem.

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Are you truly customer-centric or just pretending?

CX Network

Driving customer-centricity with an account-based marketing strategy and AI

AI 120
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The Best Customer Experience Software Platforms of 2023

Zonka Feedback

In the cut-throat business environment of today, the experience you provide to your customers can either make or break your success. Great customer experiences not only attract repurchases but also build brand reputation in the market and attract new customers. Whereas poor experiences lead to customer churn and loss of goodwill in the market.

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Intercom

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited. Suddenly, AI is everywhere. Within a matter of months, AI has evolved from automating simple tasks like routing the right thing to the right person, to offering accurate, conversational responses upfront to a variety of customer queries.

AI 59
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How to create a Survey with Zonka Feedback?

Zonka Feedback

Creating a survey is a powerful and effective approach for collecting data and opinions from your audience, whether you're seeking customer feedback, conducting research, or making important decisions. To ensure your survey delivers valuable insights, it's crucial to follow a structured approach. With survey software like Zonka Feedback, creating a survey is a breeze.

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Earning Customer Trust, Loyalty, and Enabling CX Excellence

Execs In The Know

Building customer trust and loyalty are the cornerstones of any good business strategy. Customer loyalty, the art of forging a lasting bond between a brand and its customers, is akin to having a cherished local pizza shop your family unfailingly orders from or a signature clothing brand that tops your list when it’s time to replenish your wardrobe.

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10 Common Customer Service Survey Mistakes and How to Fix Them

SurveySensum

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. In today’s competitive business landscape, understanding your customers’ needs and experiences isn’t just an option; it’s a lifeline.

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How to Ensure Your Next Webinar is a Success (6 Practical Tips)

Customer Think

Are you thinking about hosting a social media webinar but don’t know where to begin? Perhaps you’ve hosted a webinar in the past but didn’t quite reach your goals. Either way, I know webinars are an extremely important marketing strategy for businesses across all industries.

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The Power of the Five Whys Technique in CX

cxservice360

In the realm of Customer Experience (CX), uncovering the underlying causes of problems is like solving a complex puzzle. While surface-level issues can be apparent, The post The Power of the Five Whys Technique in CX appeared first on CXService360.

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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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Unlocking the Power of Passive Customers

RateMyService

Companies go to great lengths to attract new customers and retain loyal ones. However, there’s a hidden treasure trove of potential advocates that often goes overlooked: passive, neutral or satisfied customers. The passive customer conundrum Passive customers, often overlooked, can represent a significant portion of any company’s client base. They are content but not overly enthusiastic about your products or services.

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3 Ways Customer Success Helps B2B Marketing Teams Become Better

Customer Think

The old ways of marketing are coming to an end. Five years ago, marketing teams could get away with creating content, promotions, and campaigns without having any touch points or interactions with their customers. Did this always work?

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Customer Story: Influitive

Help Scout

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.

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Empowering the next generation: How BFSIs can improve customer financial literacy

Customer Think

New Glassbox survey reveals consumers want more financial advice from their banks and financial institutions to navigate a challenging economy. Tossing aside avocado toast and DIY coffee brewing–it’s time to talk real-world financial advice.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Customer Story: Panorama Education

Help Scout

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

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What We Learn From Poor Restaurant Experiences?

MyCustomer Experience

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the.

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Following The (Carbon) Footprints To Secondhand Fashion’s Fate

Customer Think

Anyone who doubts that sales of secondhand clothing can outpace those of new clothing should check out the price of a pair of used jeans at a thrift store. Or of secondhand leggings – going for $17.99, according to one TikTok user.

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Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

Execs In The Know

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. Dedicated to the experiences and opinions of consumers, the report was initially released during Execs In The Know’s signature event, the Customer Response Summit (CRS), which took place in Nashville, TN , September 20-22, 2023.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Guiding Principles for Private Medical Practice Development

Customer Think

Why are the principles of practice development so important in modern healthcare? They focus on enhancing the skills, knowledge, and processes within healthcare settings. The implementation of principles leads to better patient care, improved clinical outcomes, and increased patient satisfaction.

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Customer Story: TeamSnap

Help Scout

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

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eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

Customer Think

AssistGPT is a comprehensive zero-code solution for Knowledge Automation

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The Role of CRM In Empowering Remote Sales Teams

SugarCRM

Remote work has remained a preferred way of working. It offers employees flexibility and comfort, and it can accommodate different working styles. For companies, remote work has provided the possibility of recruiting from a wider talent pool while reducing operational costs. Technology plays a pivotal role in this dynamic, especially for sales teams.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Restaurant Experiences That Drive Me MAD! What Can We Learn From These?

Beyond Philosophy

My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the show. However, instead of cleverly improving the comedy of the vaudeville-style variety show in the 70s, I will heckle the restaurant experience. Not only that, but we will also use their example for what not to do in yours.

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Product News – September 2023

Lumoa

content Lumoa Product News for September 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms.