Zendesk

JANUARY 23, 2024

What is agent scheduling? Agent scheduling is the strategic process of organizing work hours for customer service agents. This involves setting weekly schedules, navigating time off and PTO requests, and ensuring the right number of agents work at the right time for optimal organizational efficiency. Agent scheduling isn’t as simple as inputting employee names on a spreadsheet.

Outlook 52

Outlook Construction Social Media AI 52

Execs In The Know

JANUARY 23, 2024

As business leaders grapple with challenges driven by the upheavals of recent years, a growing recognition of the strategic importance of employee well-being has emerged. It’s hard to deliver consistent results without motivated, well-supported employees, so an intentional effort to cultivate their well-being must be a priority. Ensuring the functional and personal support workers need is not just the correct ethical approach to running a business; it’s actually the bedrock upon which consistent

AI 52

AI Artificial Intelligence Contact Center Transportation 52

Zendesk

JANUARY 23, 2024

Jeremy Wood’s company, OpenStore , offers founders the option to sell their businesses or have OpenStore operate and run them on their behalf. This innovative approach has not only provided a lifeline for many e-commerce founders but has also positioned OpenStore as a major player in the e-commerce market. Join Wood and Adam O’Donnell as they delve deeper in this episode of Sit Down Startup.

E-commerce 52

E-commerce AI Engineering Innovation 52

Experience Investigators

JANUARY 23, 2024

Unlock the secrets to a customer experience that’s both innovative and effortless. On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers. Discover how customer-centric design and clear communication can make all the difference, as she offers up actionable strategies rooted in understanding customer pain points and the art of incremental changes.

Innovation 52

Innovation Customer Satisfaction CX Customer Experience 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

CX Network

JANUARY 23, 2024

The EU’s DORA regulation aims to usher in a more robust approach to risk management.

Customer Experience 76

Customer Experience CX 76

SugarCRM

JANUARY 23, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Scott Hebert , Chief Revenue Officer of SYSPRO Americas. SYSPRO is an enterprise resource planning software solution for companies of all sizes in the manufacturing and distribution sectors. With over 25 years of experience in his profession, Scott brings in-depth experience on how to build a sales-led culture with successful sales strategies.

Sales 26

Sales CRM Construction Manufacturing 26

Experience Investigators

JANUARY 23, 2024

It feels like the world is changing at lightning speed. Customer experience leaders are not just expected to keep up with trends in the marketplace, customer expectations, and technology, we simply MUST do so to serve customers and stay ahead of the competition. Let’s discuss common missteps, mistakes, and general mayhem to avoid! Former CX “Trends” to Leave Behind 1.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

InteractionMetrics

JANUARY 23, 2024

What are typical customer survey program costs? Clients ask this question all the time. Unfortunately, it’s like asking how much a dress costs. A beach coverup from Target is $20; a couture gown from Chanel could be $200,000. With customer survey programs, as with dresses, there is an enormous range. Your Typical Customer Survey Program Costs Include: Question Development with Logic Branching The Software Platform Campaign Development (The Messages and Reminders that Invite Users to Take Y

Customer Survey 52

Customer Survey AI B2B CRM 52