Intercom, Inc.
JANUARY 25, 2023
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. With that in mind, simple, effective onboarding is a must-have within any product, and a crucial element of customer adoption and retention. But it can be surprisingly difficult to effectively communicate the steps your customers need to take.
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.” Stephen Covey, the author of The 7 Habits of Highly Effective People, claims that success in any job is 20% knowledge and 80% interpersonal skills. Ultimately, success in retail customer service is all about interpersonal skills.
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Customer Think
JANUARY 25, 2023
Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization. They can also free up human customer service agents by providing quick and accurate responses to customer inquiries and automating routine tasks, which reduces call center volume.
CSAT.AI
JANUARY 25, 2023
There’s a lot of talk around the work from home and return to office debate. What’s fueling it and where it’s happening is part of the discussion. But does this debate apply to the contact center work from home model? The WFH and Hybrid Work Issue It’s true that the pandemic forced a hard work from home model on most businesses and their employees.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JANUARY 25, 2023
While many companies use social media to engage audiences, email marketing still takes the top spot in maintaining regular connections with potential leads and customers. There is barely any person without an email address. So, collecting them is now easier than ever.
The DiJulius Group
JANUARY 25, 2023
On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man. In 2018, life couldn’t get much better until he and his wife received the devasting news that their. Read Full Article The post 105: What I Wish My Parents Knew appeared first on The DiJulius Group.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JANUARY 25, 2023
One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costi.
Shep Hyken
JANUARY 25, 2023
Here’s an interesting concept. I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph? I started thinking about this as I walked through Times Square in New York City and couldn’t help but notice how many people were taking pictures of themselves with the bright lights, huge signs, and thousands of other people in the background.
Customer Think
JANUARY 25, 2023
Photo Credit: Mareli Smit Think about the last drama or action movie you watched. The characters in films that frequent our screens usually include a victim, a hero and a villain or two. Think about your last customer experience with a company, brand, or organisation. Was it a good experience?
MyCustomer Experience
JANUARY 25, 2023
Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI. 25th Jan 2023 By Joe O'Brien Global Corporate Communications and PR.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zonka Feedback
JANUARY 25, 2023
Consider this – you go to an event and are asked to share feedback after the event by typing in the URL in your phone. Or you may be asked to wait in line to share feedback on a kiosk device. Chances are, you would not be willing to share feedback because does anybody even put so much effort anymore just to share feedback?
MyCustomer Experience
JANUARY 25, 2023
Recent news articles are telling us that the world of voice assistants is struggling, with the latest industry murmurings involving Amazon’. 25th Jan 2023 By Phil Jordan AI & Automation Specialist/Head of.
Customer Think
JANUARY 25, 2023
AI-Powered Pipeline Projections, Demand Generation Effectiveness and Lead Prioritization Features Help Align CMOs and CROs for Sales Success
MyCustomer Experience
JANUARY 25, 2023
This blog post is written by Rachel F Freeman and featured as part of Creative Virtual's Customer Service Week Blog Celebration. Creating.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
JANUARY 25, 2023
When I asked a clerk at Walmart during the pandemic if I needed to wear a mask to enter, he responded: “Do whatever you want. Frankly, they don’t pay me enough to care.
MyCustomer Experience
JANUARY 25, 2023
It’s no secret that today’s contact centre advisors are under immense pressure. It's time to take a data-led approach with science-based.
Intercom, Inc.
JANUARY 25, 2023
Product-led growth (PLG) has been embraced by SaaS companies of all sizes as a scalable approach to growing a business, but it is especially appealing in times of economic uncertainty and soaring acquisition costs like we’re experiencing today. After all, if you can leverage your product to drive your organization’s growth, there’s no need to rely on an army of marketing and salespeople.
MyCustomer Experience
JANUARY 25, 2023
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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