Win the Customer

MARCH 22, 2021

Running and maintaining a small business is a challenge. Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat like the use of another address for their mailbox company. The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and trac

Technology 188

Technology Technology Finance Start-ups 188

Myra Golden Media

MARCH 22, 2021

Many people are surprised when I bring up empathy in my de-escalation workshops. They’re looking for hard-hitting tools and frameworks to help them bring down the temperature in interactions with customers. But empathy? How does this soft skill fit in? Empathy helps you come across as a compassionate, non-judgmental listener. With customers in intense situations, empathy helps you begin the de-escalation process.

Legal 133

Legal Customer Experience 133

Steven Van Belleghem

MARCH 22, 2021

Enjoy! Four cool anecdotes about Customer Experience! If Zappos is out of stock in a customer’s size, agents are trained to look for shoes on competitor websites and direct customers there. Customer service at Zappos became an effort to build a relationship with customers and leave them with a good impression of the brand. Viewing customer service through that lens can help companies keep customers for the rest of their lives.

E-commerce 98

E-commerce Customer Experience Customer Service 98

Customer Bliss

MARCH 22, 2021

As we round the corner on the one-year mark of this pandemic, I want to take a moment to reflect on some of the key lessons that still hold true. Even as more people get the vaccine and we slowly edge into “normal life,” it’s vital for us not to waste this opportunity. We must take the lessons of this last year and use them to shape how we lead our organizations into the future.

Customer Experience 62

Customer Experience 62

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Win the Customer

MARCH 22, 2021

Running and maintaining a small business is a challenge. Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat such as using an easy online payment service for their customers like this personal injury attorney pay-per-click management tool The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern tec

Technology 52

Technology Technology Finance Manufacturing 52

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . The business and social imperative for the inclusion of diverse talent has been well established for many years. However, the universally radical disruption in all spheres of our lives over the past 12+ months has highlighted just how urgently we need enduring and sustainable change.

Technology 29

Technology Technology Outlook Start-ups 29

SugarCRM

MARCH 22, 2021

Here’s an all too common scenario: You’re sitting in your Monday morning sales meeting with your CEO and CFO going over forecasts. You present numerous graphs and pipelines to show the figures that you forecast your sales team to bring in over the next few months when your CEO stops you mid-sentence. “Weren’t these projections off by 35% last quarter?

CRM 26

CRM Sales 26

Zendesk

MARCH 22, 2021

It’s never been easier to live by the old Latin proverb caveat emptor—aka, “Let the buyer beware.”. In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. And most do! “These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk.

B2B 98

B2B Entertainment Start-ups B2C 98

UJET

MARCH 22, 2021

The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Meanwhile, your IVR can be one of the biggest drivers of good vs bad CX. The IVR is often the reason customers start yelling and screaming before ever talking to an agent, and more often than not it’s the reason that most conversations start with frustrated customers and flustered agents.

CX 82

CX Contact Center Start-ups AI 82