Inside Customer Service

MARCH 14, 2024

I bet I can diagnose your learning style with three questions. Where do you sit when you attend an in-person meeting? What do your eyes do when you're explaining something? How do you take notes in a training class? It was a fun trick I discovered as a new trainer. I usually got it right to the mild amusement of my learners. Years later, I was chastened to learn my hocus-pocus wasn't real.

Customer Service 244

Customer Service 244

Beyond Philosophy

MARCH 14, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.

Start-ups 78

Start-ups 78

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.

Customer Service 88

Customer Service Compliance AI Customer Satisfaction 88

The DiJulius Group

MARCH 14, 2024

AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into. Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group.

Artificial Intelligence 88

Artificial Intelligence AI ML Machine Learning 88

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

The Squawk Point

MARCH 14, 2024

A Broken System Waldsterben is a nasty word. It is a German noun that means “death of the forest.” Trees have been dying across swathes of Germany and central Europe since the 1970s. Leaves and needles fall, and the bark drops off, leaving great tracts of tall, dead stumps. It is a dismal sight and has been cited as a reason why Germany is one of the most environmentally conscious countries in the world.

Legal 64

Legal Construction 64

Zendesk

MARCH 14, 2024

Agent Activity is the place to go. With no setup effort, your agents’ activity information will be at your fingertips, with the same level of insight for past days as you have for the current day. Displaying information on what your agents are working on, their schedule, and their adherence to that schedule allows for a deeper understanding and assessment of agents’ work.

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Zendesk

MARCH 14, 2024

This new forecast enhancement offers options that will increase your forecast’s accuracy and allow you to tailor it specifically to the most useful channels. That’s right; we are talking about allowing you to set specific parameters based on the channel you are forecasting rather than one-size-fits-all parameters for all channels. Here’s a breakdown of what you now have to use per channel: Email: Occupancy Average handle time First response time and its target percentage Shrink

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SurveySensum

MARCH 14, 2024

Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. So, ask yourself this question – are you paying enough attention to them? Keeping them satisfied and engaged? If not, then you are missing out on A LOT! After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Zendesk

MARCH 14, 2024

Accuracy for our forecast is paramount when we are planning our schedules and staffing needs, which is why outliers in past volume data can be a serious pain. If your business changes, causing a massive shift in volume, your forecast will likely be skewed depending on the previous data being considered. This is why you can now define which data Zendesk WFM uses when generating the forecast.

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Customer Think

MARCH 14, 2024

Solution Erases Long Phone Holds for Patients, Supports Overwhelmed Medical Front Desk Workers and Improves Patient Access to Physicians

Healthcare 59

Healthcare AI 59

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SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Should you pick the mainstream one that is most widely known? Or go with a smaller platform that might be more tailored to your specific business objectives? As you dive into the process, it’s natural to wonder what exactly you should focus on.

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CRM Compliance Case Management AI 26