Steven Van Belleghem
APRIL 25, 2023
The new standards I for instance thought that Spotify’s demo of its artificial intelligent DJ looked pretty impressive. An AI DJ selects the music it thinks you might like, and then combines it with spoken commentary around the tracks or artists, delivered in a realistic-sounding, AI-generated voice. In other words, it allows you to have your very own personal radio DJ.
Customer Think
APRIL 25, 2023
Where do you see your business in 30 years? It’s 1993 and AOL is the most popular search engine. Fast forward thirty years and there’s a whole generation of Google users who’ve never even heard of it.
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Zendesk
APRIL 25, 2023
The post AI in Retail: Transform your CX into your competitive edge appeared first on Zendesk.
Customer Think
APRIL 25, 2023
I’d like to start this post with a story about some great leaders I had the privilege to know and work with. As you probably know, I published my book Winning Customer Centricity a few years ago.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Callminer
APRIL 25, 2023
Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategies, and best practices for success.
Customer Think
APRIL 25, 2023
Alongside the return of the denim maxi skirt and grunge style, sustainable fashion is trending. Brands from Balenciaga to H&M are leveraging recycled materials in their collections and educating consumers on how to reduce their fashion environmental impact. And they’re gaining traction.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
APRIL 25, 2023
The following is a modified excerpt from my book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business), available now on Amazon in paperback and Kindle formats.
Zendesk
APRIL 25, 2023
Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care.
Customer Think
APRIL 25, 2023
If you’re here at CustomerThink reading this, you already know that continuously improving the customer experience (CX) is critical to brand building and maintenance. To underline this point, 56% of consumers feel that the quality of the CX they receive has a higher impact on how positively they view a brand than any other criteria.
Experience Investigators
APRIL 25, 2023
“We believe in a customer-centric culture!” “Our values include putting the customer in the center of everything we do.” “We are committed to being customer-centric.” Sound familiar? You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And that is great. However, like many parts of customer experience, it takes more than just words.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
APRIL 25, 2023
Change management is one of those core competencies that seems to mean different things to different people. Whatever the methods used, however, the process of achieving change is fraught with problems: resistance; failure of user or leadership buy-in; time delays. And those who notice the problems don’t take responsibility for fixing them, stating “It’s not my job.
Zendesk
APRIL 25, 2023
Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of.
Customer Think
APRIL 25, 2023
With so many online services collecting information about their clients, it makes sense that those in the political sphere have started to make a lot of noise regarding this issue.
Experience Investigators
APRIL 25, 2023
The post [Experience Action Podcast] Is my CX Role In Jeopardy? [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.
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Customer Think
APRIL 25, 2023
By now it’s common knowledge that one of the industries hit hardest by the economic climate and the workforce crisis has been the airlines. Customer demand has gone back up through the roof, but support has remained a challenge. The U.S. Department of Transportation showed that customer complaints about airlines increased by 500% since 2020!
Uplifting Service
APRIL 25, 2023
[link] Any service provider can tell you that customers are not always right. But that doesn’t mean you can’t make them feel right. Complaining customers are reaching out for your help. And you can make them feel seen and heard. That doesn’t mean giving into unreasonable demands or accepting blame where none is due. But it does mean acknowledging the ways the customer is right.
Customer Think
APRIL 25, 2023
For those who don’t follow professional basketball, the Los Angeles Lakers are a National Basketball Association (NBA) starring LeBron James and Anthony Davis. Recently, the Lakers participated in a “play-in” game against the Minnesota TimberWolves to decide if they would make the NBA playoffs and have a chance to reach the NBA Championship game.
SugarCRM
APRIL 25, 2023
As staffing shortages become a growing issue for businesses across all industries, automation and self-service capabilities have quickly gained the attention of many companies. These two technologies can help companies reduce the need for human intervention and streamline processes across all departments, allowing them to operate at full capacity without compromising customer experience or hiring new staff.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
APRIL 25, 2023
In recent years, businesses have been turning to virtual cards as a more secure and efficient way to handle transactions. Virtual cards are a type of payment card that exists only in digital form. These cards allow businesses to make purchases online or over the phone without the need for a physical card.
Fonolo
APRIL 25, 2023
Using call-backs to eliminate hold time for your customers is an easy win! It improves your CSAT scores, supports your agents and helps smooth out call spikes in the contact center. What’s not to love? Call-backs are a simple, elegant answer to a great big CX problem. But did you know your call-backs can do more? Top 7 Problems Fonolo Call-Backs Can Solve If you work in a contact center, chances are you are familiar with the traditional way to use call-backs.
Customer Think
APRIL 25, 2023
In today’s fast-paced business landscape, it is essential to stay agile and adaptable to meet the changing needs of B2B buyers. We can no longer only rely on traditional methods of networking and building relationships, but that doesn’t mean we’re doomed to failure.
Customer Think
APRIL 25, 2023
April 25, 2023 Add to rss feed Over the years, persona.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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