Adrian Swinscoe

MARCH 21, 2022

Today’s interview is with Roger Beadle, the co-founder of Limitless, a gig-economy platform that addresses some of the biggest challenges faced by the contact centre industry: […]. The post In three years gig experts will be able to do everything agents can do in the contact centre – Interview with Roger Beadle of Limitless first appeared on Adrian Swinscoe.

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Logicalware

MARCH 21, 2022

With more people now shopping online, businesses must deliver high-quality digital experiences in order to stay competitive. While many businesses today offer general live chat or chatbots on their website, these channels are not reaching their full potential. That’s because they are reactive chat functions, where the onus is on customers to start conversations.

Start-ups 98

Start-ups Sales Retail CRM 98

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. While a private sector business can identify its target audience and deliver an experience to cater for this specific subset, governments must ensure they don’t prioritize any demographic over the other.

Government 65

Government Omnichannel CRM Technology 65

Shep Hyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 15 Stats About Post-Covid Customer Service by Blake Morgan. (Forbes) As the pandemic starts to subside and the dust starts to settle, companies can move from survival mode to preparing for the future and adjusting to changes and trends in the post-Covid world.

Customer Service 61

Customer Service Retail Customer Satisfaction AI 61

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

RateMyService

MARCH 21, 2022

Use our suggested sentiment analyzer to make it quicker and simpler for respondents to fill out your surveys [link] In the survey builder, you’ll notice a new toggle for enabling sentiment suggestion for the question: ‘Please tell us why you rated us this way and what can we do to make it easier?’. It is disabled by default. Enabling this offers suggestions for what others have recently experienced.

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1 to 1

MARCH 21, 2022

At-home work, once a necessity during the pandemic, has become a make-or-break characteristic for future career choices. Access to a wider selection of jobs and personal flexibility has made remote job positions incredibly tantalizing. Many workers ask, ‘why go back?’. This leaves the American workplace at a crossroads. Tensions surrounding the pandemic appear to be decreasing, polling from Morning Consult found that as of Feb. 2022, 68% of remote workers surveyed are comfortable returning to th

Gaming 26

Gaming CX AI Customer Experience 26

ProProfs

MARCH 21, 2022

Productivity, reputation, staff morale, and a whole lot of money—this is what onboarding a bad employee can cost an organization. . Zappos CEO Tony Hsieh once reckoned that his company had lost “ well over $100 million ” due to hiring miscues. Also, a survey conducted by CareerBuilder in 2017 estimated that companies lost an average of nearly $15,000 per bad hire. .

Start-ups 52

Start-ups Compliance 52

Zendesk

MARCH 21, 2022

In the world of sales, nothing’s a done deal unless there’s a signature on the dotted line. Until then, every deal is just an opportunity. The word opportunity can have a positive or negative connotation, depending on your outlook. On one hand, it can mean something hasn’t happened yet, and there’s no certainty it will. On the other hand, it means there’s still a chance.

Sales 98

Sales Data Entry CRM Start-ups 98

ProProfs

MARCH 21, 2022

Making your brand stand out has never been more important than in today’s hyper-competitive business environment. But, with everyone using all the top business strategies and best practices out there, standing out can be super tough. . What you need are some powerful yet relatively underutilized branding and marketing techniques. Enter Facebook quizzes.

Real Estate 52

Real Estate Entertainment Social Media Sports 52