Customer Think
JULY 27, 2023
Image source: ECXO.org In a recent article we talked about the widening gap in Europe in customer experience maturity. We thought it would be helpful to decode the strategies that CX leaders use to break away from the pack.
Beyond Philosophy
JULY 27, 2023
Authenticity is an essential part of an experience. However, authenticity is more complicated than you might think at first. We are discussing authenticity here because one of our podcast listeners asked us to discuss it. They are struggling with it in their experience and want advice on authenticity. Now, it seems simple. If you want to be authentic, then…be authentic.
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Customer Think
JULY 27, 2023
Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.
Comm100
JULY 27, 2023
Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. According to The Yale Center for Dyslexia, this condition impacts 20% of the American population and represents 80-90% of all learning disabilities in the country. But despite its prevalence, not enough has been done within education to facilitate successful academic careers.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Experience Investigators
JULY 27, 2023
Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience. Disclosure: This item uses an affiliate link to Linkedin Learning.
SurveySensum
JULY 27, 2023
Do you know how Amazon suggests the products that you totally love based on what you’ve bought and browsed? — By actively gathering and analyzing customer feedback to get insight into its customer’s preferences. And Netflix? They’re the pioneer at recommending the perfect shows and movies based on your ratings and watching history. That’s also the power of understanding customer feedback and data.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 27, 2023
In today’s digital landscape, personalization has become a buzzword in marketing, including the Software as a Service (SaaS) industry. It allows SaaS businesses to tailor their messaging and offers to individual users, creating a more engaging and relevant experience.
Zendesk
JULY 27, 2023
For most startups, developing a product or service in an untapped market is the ideal scenario, because it usually means minimal competition–increasing chances for success. But that’s not the path Wiz decided to take. Instead, Wiz’ founders went for a market with thousands of competitors and emerged as one of the most impressive startups in history.
Customer Think
JULY 27, 2023
Introduction: The metaverse’s rapid rise has presented an exciting new frontier for innovation, collaboration, and entertainment. However, as this digital realm expands, so do the legal challenges it poses, particularly concerning intellectual property rights.
Lightico
JULY 27, 2023
The Increasing Importance of Authenticating Customer Identity Companies operating in heavily regulated sectors such as banks and insurance companies are constantly on the lookout for strategies to make customer onboarding smoother, bolster security, and offer frictionless user experiences. One big hurdle they face is authenticating customer identity in a fast and safe way.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
JULY 27, 2023
Patent includes the only automated Workflow application and engine in the industry to prepare data from its point of origin
MyCustomer Experience
JULY 27, 2023
Authenticity is an essential part of an experience. However, authenticity is more complicated than you might think at first. We are.
SugarCRM
JULY 27, 2023
Although organizational data has immense potential to help enterprises, specifically sales and marketing departments, stagnantly storing it is not the answer. Companies need to learn how to leverage it to its full potential. Currently, many companies are only scratching the surface of the insights that data could offer. Much of their organizational data is often incomplete, inaccurate, or duplicated.
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