Adrian Swinscoe
DECEMBER 10, 2021
Privacy. Security. Justice. Equity. Accessibility. If you mentioned these words to pretty much anyone, they would probably all agree that they were important. But, ask them […]. The post The problem at the heart of personalization first appeared on Adrian Swinscoe.
Customer Think
DECEMBER 10, 2021
Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation. Once change has started, there’s no stopping it from […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
DECEMBER 10, 2021
Back when I was working in corporate life, I went to a presentation in London. Sitting there amongst 1,000 people, I had an epiphany about what I wanted to do with the rest of my career. Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. The Speaker was New York Times Best-Selling Author Fred Reichheld , inventor of the Net Promoter Score ® (NPS).
Customer Think
DECEMBER 10, 2021
The life of a sales rep has never been easy. Whether they’re traveling around the globe, bogged down in administrative work, or fresh out of leads, the road to closing a deal can be an uphill battle. A lot of sales reps work overtime under normal circumstances, but the pandemic has exacerbated the problem: now […].
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Intercom
DECEMBER 10, 2021
Worried about supply chain issues messing with your holiday shopping plans? You’re not alone. Today, we’re unveiling the results of a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams. Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of st
Customer Think
DECEMBER 10, 2021
In our XaaS (anything as a service) driven world, anything and everything is marketable content. What this means for your business is that you need to think about the best ways to target your customers, both potential and existing. This can be achieved in many ways. Maybe it’s by using search engine optimization services to […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
DECEMBER 10, 2021
Ecommerce is the buying and selling of products online, usually via your company’s website. If your business has an online shop, there will be data associated with what customers buy. This includes color, price, and quantity. There will also be information about inventory, and the stock available to be purchased. Tight inventory control is one […].
Shep Hyken
DECEMBER 10, 2021
This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. He shares how engaging content and personalized experiences can lead to longer-term subscriptions that have a huge impact on brands’ bottom lines. Retaining subscribers with engaging content and personalized experiences is key to building revenue and driving long-term success. .
Customer Think
DECEMBER 10, 2021
I get into a lot of conversations with sales people and leaders about winning business. Win rates are too low, I ask people what they think they need to do to increase the win rate. Usually the answers have something to do with product/offering capabilities and competitiveness, and the standby-price. But, as we dive into […].
SugarCRM
DECEMBER 10, 2021
B2B consumers have higher expectations about the customer experience (CX) that encompasses every aspect of a company’s offerings. Every team contributes to this experience through the quality of customer service, advertising, service features, ease of use, and reliability. Sales teams are usually the first to contact your prospects, develop initial relationships, and set customer expectations.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
DECEMBER 10, 2021
According to Training Magazine, US companies spent $82.5 Billion in 2020 alone for employee training. Training is clearly not an inexpensive endeavor. In fact, it costs almost $16,900 to train a new call center agent in the pharmaceutical industry over a 12-month period, according to Cutting Edge Information, a life sciences research firm. The training […].
Expert insights. Personalized for you.
246 
Let's personalize your content