Beyond Philosophy

MARCH 28, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” This question is one that many of my clients want to ask me. They don’t say that in so many words, but effectively, that’s what they were asking me to do.

CRM 78

CRM Sales Customer Relationship Management Customer Experience 78

Customer Think

MARCH 28, 2024

While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.

Customer Loyalty 75

Customer Loyalty Customer Experience 75

Zonka Feedback

MARCH 28, 2024

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

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Customer Think

MARCH 28, 2024

Source: Quadrant2Design In 2024 the move towards sustainability has never been quite as important as it is today. In an era increasingly defined by sustainability and environmental consciousness, industries worldwide are re-evaluating their practices and the UK events industry is no exception.

Technology 59

Technology Technology 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

Customer Think

MARCH 28, 2024

Today, we’re diving into the exciting world of building brand loyalty through customer engagement. It’s no secret that in our fast-paced digital age, creating lasting connections with customers is key to standing out in a crowded marketplace. But every business today is doing its best to create this connection.

Customer Loyalty 59

Customer Loyalty 59

NGDATA

MARCH 28, 2024

Short-form videos are popular in digital marketing, while live streaming and authentic content showcase authority. Personalization and authenticity are key, and AI-enhanced videos are transforming content creation. Interactive video content deepens audience connections. Source The post Smarter ads, better results: The next era of digital advertising appeared first on NGDATA.

AI 52

AI 52

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

NGDATA

MARCH 28, 2024

Robinhood is launching a credit card exclusively for members of its subscription-based Gold program. The Robinhood Gold Card will offer 3% cashback on all purchases and have no annual or foreign transaction fees. The company aims to expand its financial services offerings beyond retail-brokerage services. The Gold Card launch has boosted Robinhood's shares by 2.9%.

Retail 52

Retail 52

Intercom

MARCH 28, 2024

With customer expectations at an all-time high , it’s no surprise that businesses are constantly on the lookout for new and effective ways to elevate the customer experience. In this day and age, customers have a world of options at their fingertips for almost every need, so the experience you create for them can be make or break. But designing and consistently iterating on a customer journey is no small feat.

Customer Experience 52

Customer Experience Touchpoint AI CX 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

NGDATA

MARCH 28, 2024

Financial institutions need to prioritize their marketing strategies to stay competitive in an increasingly digital world. This includes offering a great online experience, using hyper-local marketing, and using personalization and automation to ensure campaign relevance. DCO and social media SEO can also be effective tools. While AI can make financial marketers' jobs easier, it's still important for marketers to thoughtfully re-craft starter ideas generated by AI tools.

Gaming 52

Gaming Social Media AI 52

SurveySensum

MARCH 28, 2024

Ever find yourself wondering where the day went, your to-do list still staring back, largely unticked? It’s a common student plight. Transforming your work habits can feel like a daunting quest. But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential.

Construction 52

Construction Gaming Education Start-ups 52

NGDATA

MARCH 28, 2024

Marketers face a challenge in identifying and retaining customers, and look-alike modeling (LAM) using AI can help define and target audiences effectively. LAM analyzes metrics to predict receptive customers, but tailoring interactions for individualized journeys is crucial. Businesses can benefit from advanced insights using a sophisticated CDP with LAM capabilities, such as NGDATA’s Intelligent Engagement Platform.

AI 52

AI 52

Customer Think

MARCH 28, 2024

Imagine you’re a world-class athlete about to run a 100-meter dash. Your competitors are also world-class athletes, so the outcome of the race would normally be far from certain. But in this race, you’ll have a major advantage. You’ll be allowed to leave the starting line two seconds before the other runners.

B2B 53

B2B 53

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

NGDATA

MARCH 28, 2024

Short-form videos are popular in digital marketing, while live streaming and authentic content showcase authority. Personalization and authenticity are key, and AI-enhanced videos are transforming content creation. Interactive video content deepens audience connections. Source The post What’s the Future of Video Content in Digital Marketing? appeared first on NGDATA.

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AI 40

SugarCRM

MARCH 28, 2024

In today’s competitive business landscape, enterprises can no longer afford to operate without clear goals and strategies in mind. For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success.

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Manufacturing CRM Sales Sentiment Analysis 26

NGDATA

MARCH 28, 2024

Marketers discuss their favorite social media posts and why they stood out, giving banks and credit unions a unique chance to humanize their brand through timely and engaging content strategies. Source The post The Fun Social Media Campaigns Keeping These Marketers Inspired appeared first on NGDATA.

Social Media 40

Social Media 40