Customer Think

NOVEMBER 21, 2023

In business, customer loyalty is the backbone of profitability. That’s why every business owner should strive to create a group of returning loyal customers. The key to gaining customer loyalty? Customers need to feel an emotional connection to your products and business as a whole.

Customer Loyalty 78

Customer Loyalty 78

eglobalis

NOVEMBER 21, 2023

Elevating Customer Experience: 6 Key Fundamentals for Adaptability The post Elevating Customer Experience: Six Key Fundamentals for Adaptability appeared first on Eglobalis.

Customer Experience 69

Customer Experience Data Mining Customer Relationship Innovation 69

Steven Van Belleghem

NOVEMBER 21, 2023

Culture Built My Brand: The Secret to Winning More Customers Through Company Culture, by Mark Miller & Ted Vaughn (2021) Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality. There is a way to break through the inertia to engage your team, drive better results, and attract a tribe of loyal customers―by tapping into the greatest driver of brand success: your internal company

Innovation 62

Innovation Customer Service Retail Customer Experience 62

Customer Think

NOVEMBER 21, 2023

A good creative brief is the foundation for an effective marketing campaign. In the face of deadlines, however, and at the normal, torrid pace of modern marketing, creative briefs are often viewed as an extra step, an annoyance, and an unnecessary obstacle to getting content in market. Why are briefs so important? One word: alignment.

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Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Logicalware

NOVEMBER 21, 2023

At Puzzel’s annual event, Elevate ‘23, artificial intelligence took centre stage. Shedding light on one of this year’s hottest topics, we brought together industry experts to explore the profound impact AI has on the world of customer experience. Among these experts was Zack Kass, AI Futurist and former GTM leader at OpenAI. Here, we’ll delve into the history of AI and explore its role in shaping the next industrial revolution with insights from Zack’s enlightening session.

Artificial Intelligence 59

Artificial Intelligence AI Construction Technology 59

Customer Think

NOVEMBER 21, 2023

One of our listeners, John, is in a pickle. He is starting a new business, but that isn’t the problem, although I am sure we can all agree that starting a new business is fraught with pickles. John is up for it, though.

Sales 59

Sales Start-ups 59

SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? — With website feedback forms. These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. These forms are created with the help of a robust website feedback tool that consists of built-in website feedback form templates.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

Customer Think

NOVEMBER 21, 2023

While taking notes during a customer advisory board (CAB) meeting isn’t rocket science, it’s a task not to be taken lightly either. After all, your company likely invested much work and resources to prepare for and hold the meeting, and have your best customers travel to be present in-person for a lively discussion.

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Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. For instance, it is expensive, resource-intensive, and requires expertise. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Customer Think

NOVEMBER 21, 2023

The Internet of Things (IoT) is rapidly transforming industries and revolutionizing the way we live and interact with the world around us. Mobile apps play a crucial role in enabling IoT connectivity, providing users with seamless access to real-time data and control over IoT devices.

Technology 64

Technology Technology 64

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

SugarCRM

NOVEMBER 21, 2023

How aligned are your CRM and ERP systems? If your answer to that question is “Should they be aligned?” We have some news for you. Ensuring your front and back offices are aligned and flawlessly working together is a solid way to eliminate some of the biggest headaches companies today have, such as a lack of transparency, up-to-date information and data, and operational bottlenecks.

CRM 26

CRM Invoicing Finance Customer Relationship Management 26

Customer Think

NOVEMBER 21, 2023

The rapid advancements in Large Language Models (LLMs) like GPT have sparked a debate about the future of conversational AI. While it’s tempting to view these developments as a sign of conversational AI becoming obsolete, the reality is more nuanced.

AI 59

AI Technology Technology 59

Comm100

NOVEMBER 21, 2023

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. This could be blamed on the median age of lawmakers (58 for the House of Representatives, 65 for the Senate) or a culture of technophobia.

Government 93

Government AI Social Media Machine Learning 93

Customer Think

NOVEMBER 21, 2023

Introduction With business acquisitions, the successful integration of acquired businesses is a crucial factor in realizing the full potential of your investment. When acquiring an equipment supply business, one of the key areas of focus during the due diligence period is evaluating the existing systems in place.

Technology 59

Technology Technology 59

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Customer Think

NOVEMBER 21, 2023

The holiday season marks a highly anticipated time for consumers, where the experiences they encounter in physical or online stores significantly influence their perceptions as the holiday cheer wanes. Simultaneously, brand marketers face immense pressures during the holidays due to new product launches and fluctuating sales demands.

AI 45

AI Sales Technology Technology 45

Customer Think

NOVEMBER 21, 2023

In an ever-evolving business and commerce marketplace, customer experience has emerged as one of the keys to success. In fact, 32% of customers will leave a brand after a single bad experience. Even worse, when a consumer loves a brand, 59% reported they will still walk away after they’ve had two bad experiences.

CX 64

CX Customer Experience Customer Loyalty 64