Adrian Swinscoe

JUNE 29, 2023

Many customers are suffering right now with high inflation and interest rates. Now, while that is easy to say and observe, it’s often hard to quantify […] The post Is adhering to the FCAs new consumer duty impossible without the help of technology? first appeared on Adrian Swinscoe.

Technology 246

Technology Technology 246

TeamSupport

JUNE 29, 2023

Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.

Customer Expectations 97

Customer Expectations Customer Satisfaction Net Promoter Score NPS 97

C3Centricity

JUNE 29, 2023

In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices.

Social Media 90

Social Media Customer Feedback Customer Satisfaction 90

ClearAction

JUNE 29, 2023

Master Experience Leadership Now Lynn Hunsaker Experience Leadership is the next horizon for growth: Bigger margins : preventing issues from recurring or occurring. Faster payments : increased trust and value, less burden on customers. Greater efficiency : CX insight-guided processes, policies, and behaviors; no need for shrinkflation or skimpflation, etc.

CXM 62

CXM Non-Profits Invoicing Touchpoint 62

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

NGDATA

JUNE 29, 2023

At NGDATA, we enable organizations to develop long-lasting customer relationships through data-driven experiences. We identified real-time interaction management (RTIM) as a crucial element for connecting insights with activation. Enhancing our advanced customer data platform (CDP) with RTIM functionalities at its core, was the required evolution for our platform to deliver the next best.

Customer Relationship 52

Customer Relationship 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. — Sound familiar? Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Lightico

JUNE 29, 2023

A Journey Through Signature History and the Future of eSignatures National eSign Day is a celebration of the digital transformation that has revolutionized the way we authenticate documents and conduct business. Join us on a captivating journey through the history of signatures, highlighting key milestones that have led us to the era of electronic signatures.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Zendesk

JUNE 29, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. YellowAI YellowAI (Messaging) is a dynamic automation platform (DAP) built on multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy. Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs.

Invoicing 52

Invoicing AI Legal CRM 52

Zonka Feedback

JUNE 29, 2023

Learn how to implement surveys on website for maximized response and user satisfaction. In today's digital age, gathering feedback and understanding your audience's preferences is crucial for business success. Whether visitors are uninterested, accidental, or unsure about your product's value, it's essential to understand the reasons behind their website abandonment.

52

52

CX Network

JUNE 29, 2023

A new Consumer Duty for the UK’s financial services sector has big implications for CX.

CX 52

CX 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

1 to 1

JUNE 29, 2023

Last week was one of the CX industry’s biggest events — Customer Contact Week. Of course, the hot topic of the show was AI and how it can be used in the contact center and throughout the customer journey. I spoke with show attendees and exhibitors to get their take on what AI means for CX and the contact center. Logitech’s Adriana Vazquez remarked on the benefit of getting so many points of view together at the show to discuss how to move forward with AI.

AI 26

AI Unstructured Data CX Contact Center 26

Zendesk

JUNE 29, 2023

Times are changing. According to research, 66 percent of manufacturers are planning to launch their own e-commerce operations within the next two years. To anyone familiar with well-worn manufacturing go-to-market strategies, this may come as a surprise. Manufacturers, goes the established wisdom, sell through distributors, who sell on to retailers or directly to customers.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52

ProProfs

JUNE 29, 2023

Having to manually grade scores of test papers can be a mind-numbingly tedious experience. Thankfully, online assessments have gotten rid of this major hassle. Now you can save loads of time that you can invest in other activities aimed at furthering your objectives. But automated grading isn’t the only handy functionality online assessments bring to the table.

Education 52

Education Compliance Start-ups Sales 52

SugarCRM

JUNE 29, 2023

Migrating CRM platforms can be a complex process that carries certain risks. But when 76% of surveyed CRM users say their biggest frustration with CRM is it’s either too complex, not intuitive or user friendly, or cannot be customized, the value of switching starts to look like it’s worth the risk in the long run. If you’re trying to avoid CRM implementation issues, it’s important to understand the major roadblocks you’ll probably encounter along the way.

CRM 26

CRM Start-ups Business Growth Business Operations 26

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