Inside Customer Service
MAY 11, 2023
You've sent your team through customer service training. People seemed to like the training. It even feels like the team has a bit more energy than before, though you can't quite say for sure. But you face a nagging question. Did the training really work? Those post-training surveys don't seem like enough. Kirkpatrick's four levels of evaluation sounds interesting, but your executives don’t care about levels.
Adrian Swinscoe
MAY 11, 2023
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the […] The post PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MAY 11, 2023
There is a massive benefit to empowering employees to “break the rules” for their customers. And what I mean by “breaking the rules” is to consider what you can do for a customer outside of the norm that doesn’t cost the company money, isn’t illegal or.
Taylor Reach Group
MAY 11, 2023
by Colin Taylor I was in Las Vegas last week attending and speaking at Call & Contact Center Expo US and it was a great time. I got to see a number of familiar faces and meet a bunch of new friends. I also saw a lot of very interesting technologies. I was particularly impressed by some of the agent-assist capabilities and the real-time noise-canceling technologies.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
MAY 11, 2023
I’m not saying I’m a big shot or anything, but mine is a luxury car. Okay, to prove I’m not a big shot, I’ll concede that it’s the entry-level first-time-buying-a-luxury-car model from a certain German automaker. And, I bought it a while ago. I’v.
SixteenVentures
MAY 11, 2023
Imagine this: You’re all set for a critical meeting with a customer, the agenda is clear, and you’re brimming with solutions. But the customer postpones. Or worse, they decline the meeting altogether. It’s not an uncommon scenario in the world of customer success. But what if we told you that this roadblock could be transformed […] The post The Art of Objection Handling in Customer Success appeared first on Customer-centric Growth by Lincoln Murphy.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
ECXO
MAY 11, 2023
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your business. It’s your most powerful competitive tool. You’ll also probably know that the most successful companies go beyond offering quality products and services, and competitive prices, to design experiences that differentiate their brand and create emotional connections with customers.
Customer Think
MAY 11, 2023
Hospitality is a cornerstone of customer experience in travel, healthcare, and across industries. There is no question that hospitality is essential for creating world class, seamless experiences and driving customer loyalty. However, when it comes tim.
cxservice360
MAY 11, 2023
Digital marketing has revolutionized the way businesses communicate with their customers. With the rise of social media, mobile devices, and other digital technologies, businesses now The post The Impact of Digital Marketing on Customer Experience: A Comprehensive Guide appeared first on CXService360.
Customer Think
MAY 11, 2023
Thanks to the dominant role that social media is starting to play in an increasingly polarised society, instant experiences are now shaping the fabric of all aspects of everyday life. The new challenge for brands is to offer services that cater to modern customer requirements and provide the immediate experiences they yearn for.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CallCare
MAY 11, 2023
Thinking of outsourcing your customer service calls? You’re not alone, as call centre outsourcing has become the norm in many industries. In fact, according to Genius Outsourcing Statistics UK , in 2019 over half (67%) of UK start-ups outsourced as a way of gaining a more skilled workforce. If you’re struggling to handle the volume of enquiries in-house, or you simply want to free up resources to focus on other activities, outsourcing could be the way forward.
Customer Think
MAY 11, 2023
Latest Software Update Offers Customer Experience Improvements Supported by Hybrid NLU for Unmatched Accuracy and Reliability in Business Use Cases
CX Network
MAY 11, 2023
Alan Pennington explains why process, customer and employee journey mapping requires a reboot
SugarCRM
MAY 11, 2023
The manufacturing sector is not only riding but embracing this new age wave of digital transformation. The adoption of new channels and technologies, such as consumerization of B2B, reduction in layers of distribution, the Internet of Things (IoT), Analytics, and AI, are disrupting traditional business models and creating new opportunities for growth.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Comm100
MAY 11, 2023
The latest higher education enrollment rates paint a bleak picture. Since 2017, total US postsecondary enrollment has fallen every year, resulting in a 9% overall drop. This equates to over 1.9 million less students in higher education. Colleges with declining enrollment feature across sectors and regions. Community public colleges have been worst hit with enrollment dropping by 6.7% from fall 2020-2021.
Beyond Philosophy
MAY 11, 2023
We have been remiss. In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. I became aware of this deficit after receiving an email from Vijay, one of my podcast listeners, asking me what we had on it. So, to remedy that, today we will focus on what customer engagement is and what you can do to promote more of it in your experiences.
SurveySensum
MAY 11, 2023
Did you know that the pandemic caused a massive shift in the retail industry, with digital penetration growing from 16% to 33% in just three months? It’s a staggering increase, isn’t it? And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. But just offering your products or services online isn’t enough anymore.
Expert insights. Personalized for you.
183 
Let's personalize your content