Adrian Swinscoe
MARCH 2, 2022
Today’s interview is with Michael G. Bartlett who is the Director of Experience Innovation at JMARK, an I.T. support and I.T. services company, Founder of the […]. The post We should talk about moments that shatter rather than the moments that matter – Interview with Michael G. Bartlett first appeared on Adrian Swinscoe.
Callminer
MARCH 2, 2022
Read this blog for tips on how organizations can improve how their contact center agents make cold calls.
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Shep Hyken
MARCH 2, 2022
Never being late … that’s not realistic. It’s going to happen. It’s not a question of if. It’s when. . But you might say, “It’s not my fault!” And maybe it’s not. For example, you may be driving to a lunch meeting, and a car accident shuts down the highway making you. And it’s not just about arriving late to a commitment. It could be a delay in shipping a product.
Conversation Agent
MARCH 2, 2022
“Look, part of the whole technique of disempowering people is to make sure that the real agents of change fall out of history, and are never recognized in the culture for what they are. So it's necessary to distort history and make it look as if Great Men did everything — that's part of how you teach people they can't do anything, they're helpless, they just have to wait for some Great Man to come along and do it for them.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
CommBox
MARCH 2, 2022
As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about how you and your team answer them and what you do after.
The Customer Service Blog
MARCH 2, 2022
Compare The Market - the well-known price comparison website - has announced that it’s TV adverts will no longer be shown around news bulletins whilst the Ukraine conflict is taking place. The popular television adverts feature animated Russian meerkats called Aleksandr Orlov and Sergei Vladimanov. The company has adjusted its advertising schedule to ensure the adverts don’t appear in potentially insensitive situations, such as TV news broadcasts focused on the Ukrainian conflict.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
MARCH 2, 2022
If there are two surveys – one with a Welcome Screen that only has the ‘Start Survey’ button and the other with a Welcome screen that aligns with the brand image, consists of the survey description, expected time to take the survey, etc. Which one would you be more likely to take? Most people would prefer to take the second survey since it gives participants enough information about the survey so that they can know what’s in store and are encouraged to share their responses.
Ameyo Callversations
MARCH 2, 2022
There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Artificial intelligence dramatically decreases employees’ workload by letting computers take over; that’s pretty exciting. Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better.
Comm100
MARCH 2, 2022
The value of excellent customer experience (CX) is no secret, nor are the aspects needed to deliver it – and yet many organizations are struggling to deliver on consumer CX expectations. In Acquia’s Customer Experience Trends Report surveying over 6,000 consumers worldwide, only 10% strongly agreed that ‘most brands meet their expectations for what they consider a good experience.
Logicalware
MARCH 2, 2022
This week we launched Puzzel Dashboard – a new way to monitor your contact centre performance and drive customer satisfaction. Contact centres produce a wealth of data every day – from traffic to handling times, abandon rates and customer satisfaction. And it’s the job of contact centre managers and supervisors to analyse this data and use it to improve performance.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Comm100
MARCH 2, 2022
There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit unions’ popularity than just the financial gain. Credit unions are not-for-profit and are owned by the people who use its services – their members – rather than shareholders or investors like banks typically are. This means that while making a profit is a bank’s priority, credit unions’ overriding goal is to provide the best service to their members.
The DiJulius Group
MARCH 2, 2022
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Matthew Dixon, the best-selling author of The Challenger Sale: Taking Control of the Customer Conversation (Portfolio/Penguin 2011), which was a #1 Amazon and Wall Street Journal bestseller that has sold nearly a million copies worldwide and has been translated into a dozen languages.
Neosperience
MARCH 2, 2022
From last November until next June 6, at the Futures Festival organized by the Smithsonian Institute , an event where you can admire the innovations that are destined to change the world, we can hear a very special voice: Q. Introduced in 2019 as the first genderless virtual voice, Q was created to be used by virtual assistants to spark a debate on gender in Artificial Intelligences.
MyCustomer Experience
MARCH 2, 2022
C“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to. 2nd Mar 2022. By Nicholas Watkis Principal Consultant.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Fonolo
MARCH 2, 2022
Customer patience levels are at an all-time low right now, which is why Fonolo’s Voice Call-Backs are more vital than ever for the success of the modern contact center. Put yourself in the customer’s shoes for a moment, and consider this situation: You received an instant message from a friend on Instagram. You continue to have a conversation and exchange valuable information in the span of two minutes. .
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