Callminer

JULY 24, 2023

Learn more about patient experience, and why it is a critical part of healthcare that allows providers to better understand how patients feel about their care.

Healthcare 182

Healthcare 182

Adrian Swinscoe

JULY 24, 2023

Today’s interview is with Sheila Anderson, the Chief Information Officer (CIO) at Aflac, a Fortune 500 company that provides insurance and financial protection to millions of […] The post Our transformation journey and unleashing the power of AI and automation – Interview with Sheila Anderson of Aflac first appeared on Adrian Swinscoe.

AI 190

AI 190

CX Network

JULY 24, 2023

The UK’s new Consumer Duty applies to banks, insurers and even some entertainment services – and it has the potential to re-write the rules around CX in multiple markets. Tony Crane explains.

Entertainment 96

Entertainment CX 96

The DiJulius Group

JULY 24, 2023

In most businesses, the front-line employee typically gets the recognition and glory. They include Account Executives, IT Techs, Consultants, Doctors, Lawyers, and Accountants. They are also the ones who immediately see the impact they have on customers. However, for those we refer to as invisible service providers, e.g., support teams, admins, receptionists, contact center, warehouse, Read Full Article The post How Team Members Can Be Inspired To Understand the Impact They Have On Customers ap

Contact Center 93

Contact Center Customer Experience 93

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Heart of the Customer

JULY 24, 2023

Partnering with Heart of the Customer, the leading customer experience consulting firm, offers numerous competitive advantages for your organization. Our team specializes in enhancing the customer journey, providing not only expert advice on best practices, but also a practical roadmap to help you achieve your financial goals and improve customer engagement.

Customer Experience 78

Customer Experience Customer Journey Map CX 78

Customer Think

JULY 24, 2023

Embedded automated cleansing tool provides data quality and accuracy in under an hour

98

98

Customer Think

JULY 24, 2023

I was at a drugstore standing before the vitamin shelves the other day. There are hundreds of bloody vitamin options. It got me thinking about how these various vitamin companies differentiate themselves and how that applies to non-vitamin-providing.

Innovation 52

Innovation 52

Zonka Feedback

JULY 24, 2023

Looking for ways to optimize your eCommerce customer journey? In this article, we will explore some of the most effective practices that you can adopt to make your eCommerce customer journeys seamless. In today’s rapidly changing digital environment, providing clients with a smooth eCommerce experience is more than just a marketing gimmick; it's key to unlocking both customer satisfaction and long-term business success.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback 52

Customer Think

JULY 24, 2023

If you are a hospitality industry leader, or a leader in another business sector who has been reading about the industry, you have encountered some grim statistics. It is true. The hospitality industry faces real challenges. By extension, guests face p.

Hospitality 52

Hospitality Hospitality Customer Experience 52

MyCustomer Experience

JULY 24, 2023

The use of review research has exploded over recent years. Consumers, now more than ever, are consulting reviews online to see how other. 24th Jul 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.

52

52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

JULY 24, 2023

More government agencies are reassessing their current systems, turning to human-centered designs to improve their public sector service experience With the constant state of global change, departments have become increasingly passionate about the role of comprehensive digital transformation in this, particularly its role in enabling agile and personalized processes that can improve the experiences they […]

Government 52

Government Innovation Customer Experience 52

ProProfs

JULY 24, 2023

Online quizzes emerged in the early days of the Internet. Back then, they were merely a pastime for people fond of trivia contests and magazine-style personality tests. Cut to the present, and online quizzes are a whole lot more than that. Today, online quizzes are powerful tools that serve various purposes in business and education. They are used to assess knowledge, conduct secure exams, hire and train employees, generate leads, and more.

Education 52

Education Start-ups Social Media Entertainment 52

Customer Think

JULY 24, 2023

Image Source Website traffic is one of the most crucial components of growing your business. The more visitors your site attracts, the better exposure and business opportunities you get. However, driving first-time website visitors isn’t enough to create buzz.

B2B 52

B2B 52

Customer Think

JULY 24, 2023

I recently got a call from a noted venture capitalist of healthcare apps. DH: I heard you have a model that facilitates permanent behavior change. I wonder if it would work with any of the 15 healthcare apps I’ve invested in. SD: I do have a model that does that.

Healthcare 52

Healthcare 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JULY 24, 2023

Pipedrive’s State of Sales and Marketing report found that 80% of sales and marketing professionals remain optimistic about the future and despite challenges, individuals maintain a resilient outlook. In today’s cut-throat business environment, people are working hard to build sales prospects and drive revenue.

Sales 52

Sales Outlook Technology Technology 52

Customer Think

JULY 24, 2023

The concept of customer experience has always focused on meeting customer requirements and preferences. Companies have been focusing on building strategies to foster loyalty and drive repeat purchases. In recent years, the medium of marketing and customer interaction have shifted.

Customer Experience 52

Customer Experience 52