Intercom, Inc.

DECEMBER 4, 2020

We wanted to explore the retail landscape through various distinct themes – offering a range of perspectives and experiences. So we started by delving into the physical history of the store, followed by how our habits have changed, then we looked at who and what is fuelling the shift online, and finally we considered how the events of 2020 might inform how we shop, plan, and build in the future.

E-commerce 152

E-commerce Retail Technology Technology 152

Zendesk

DECEMBER 4, 2020

We live in a world of one-click checkouts, next-day shipping, and many other forms of instant satisfaction. So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Sure, there will always be a time and a place for verbal interactions and hands-on support. But many times, the best way to serve your customer is to get out of the way.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Beyond Philosophy

DECEMBER 4, 2020

Everyone is saying that the pandemic will be the death of retail. I don’t see it this way, but I think the pandemic will accelerate change and reshape the way customers do retail, both physically and digitally. Organizations that recognize and anticipate this shift will benefit most from the pandemic-inspired modifications in customer behavior.

Retail 78

Retail Technology Technology CX 78

Zendesk

DECEMBER 4, 2020

You’ve set up pipeline stages in your sales CRM. Every rep on your team moves their leads through the same series of steps when managing their deals. So why are unqualified leads ending up in the discovery stage of your sales process? Why aren’t sales hitting their projected numbers? Most likely, it’s because you haven’t established clear criteria for moving leads from one stage to the next.

Sales 59

Sales Legal CRM B2B 59

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Knowmax

DECEMBER 4, 2020

Knowledge management for better customer service SOPs adherence.

Customer Service 52

Customer Service Customer Experience 52

Zendesk

DECEMBER 4, 2020

At the end of the day, sales managers are focused on one goal: Making sure their team hits its numbers. But without the right tools, it’s nearly impossible to guarantee that’ll happen. Tools like Zendesk Sell provide the pipeline visibility reps need to keep track of their leads. Customizable pipeline stages help managers standardize their sales processes across the business.

Sales 52

Sales Legal CRM Start-ups 52

Zendesk

DECEMBER 4, 2020

Advancements in software have made the sales landscape more competitive than ever. Sales process automation, such as data enrichment, has made it easy for reps to find and connect with high-quality prospects. Lead-scoring software is helping boost sales productivity and efficiency, while email automation has made scalable, personalized sales outreach a reality.

Sales 98

Sales CRM Actionable Insights Social Media 98

SugarCRM

DECEMBER 4, 2020

By 2021, “ 94% of workloads and compute instances will be processed through cloud-based data centers.” There is no going back. Every year, businesses worldwide migrate their software to cloud-enabled platforms, including SugarCloud. Compared to on-site or local IT systems, cloud service platforms provide companies with a secure, user-friendly way to manage data while allowing it to be accessed from anywhere.

CRM 26

CRM Engineering Sales Social Media 26