Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Here’s your complete guide to improving customer perception of your business.
Callminer
JULY 7, 2023
CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Adrian Swinscoe
JULY 5, 2023
Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union […] The post The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union first appeared on Adrian Swinscoe.
Bill Quiseng
JULY 5, 2023
QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. Otherwise, they would say nothing and walk away, intent on never returning. A customer may not always be right. But they are always your customer. Do whatever it takes to make them feel right. Listen and allow the customer to vent.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JULY 7, 2023
Is customer experience maturity the priority in your Chief Customer Officer Playbook? In all team sports, maturity is paramount. In rowing or crew, for example, immaturity means lack of synchronization. The lowest common denominator spells the team’s success. In fact, lack of synchronization is at the heart of any sports team’s maturity and success.
Callminer
JULY 2, 2023
New research released by CCMA (Call Centre Management Association), supported by CallMiner, finds two out of three consumers are happy to be contacted about saving money by their service providers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
JULY 3, 2023
Silos. They're the dreaded beasts lurking in the corners of many organizations, often seen as the primary enemy of a unified, cohesive. 3rd Jul 2023 By Chantel@brandlove.co.
Customer Think
JULY 7, 2023
Sow seeds in the community While there are many profitable business ideas and avenues to successful business growth that get greater attention, a too-often overlooked approach is that of focused community engagement.
Experience Investigators
JULY 7, 2023
How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?
Doing CX Right
JULY 7, 2023
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10. The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
MyCustomer Experience
JULY 4, 2023
While the world swings wildly from celebrating the achievements of AI to worrying about it taking over, it is mind-boggling that some of us.
Customer Think
JULY 5, 2023
Image Source: Wikipedia Data has become the lifeblood of modern marketing. It now touches almost every aspect of the marketing function. But using the wrong data (or the right data in the wrong way) can lead to ineffective and costly de.
Experience Investigators
JULY 7, 2023
In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX – and buys into their unique role in delivering excellence Whether you’re gathering the right feedback for the goals you’re trying to achieve
Beyond Philosophy
JULY 6, 2023
The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I showed you pictures of this hotel. It looks to me like an old apartment complex that was painted yellow and converted into a hotel.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
MyCustomer Experience
JULY 5, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Customer Think
JULY 5, 2023
There has been much hand-wringing about ChatGPT recently and how it might enable a generation of students to simply cheat their way through school. If you’ve been around long enough, you may remember the same worries about the use of handheld calculators in schools.
CX Network
JULY 4, 2023
Assessing the current state of the data landscape and looking at how customer data, trust and technology intertwine 
Beyond Philosophy
JULY 1, 2023
__ Did you know we have a YouTube Channel too? Check it out here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here. The post Here’s why the small things in your experience are the most significant appeared first on Beyond Philosophy.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Experience Matrix
JULY 1, 2023
Like everyone else in martech land, I’ve been pondering the future of marketing in a world populated with AI. Most research I’ve seen agrees with this Hubspot report that marketers’ top application for generative AI has been content creation (48%), followed closely by data analysis (45%) and learning how to things (45%). So it’s fairly clear that the immediate impact of AI will be to let marketers create vastly more copy, including real-time messages tailored to specific individuals.
Customer Think
JULY 7, 2023
In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations to gain valuable insights, enhance their products/services, and deliver the exceptional experiences our customers have come to expect.
Experience Investigators
JULY 7, 2023
In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX? Join Jeannie Walters, CCXP, and Founder of Experience Investigators, for this complimentary training session to discover: 4 of the most common objections you’re likely to face when pitching new CX initiatives A step-by-step approach to address these objection
SurveySensum
JULY 7, 2023
Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Zendesk
JULY 7, 2023
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Customer Think
JULY 4, 2023
In a time of rapid change and intense competition, it is crucial for companies to adapt to the digital revolution, and manufacturing companies are facing significant transformations. The importance of embracing digitalization and automation for manufacturing companies to survive and thrive in the modern business world has never been bigger.
Zonka Feedback
JULY 7, 2023
Using Intercom and looking for NPS Survey Tool to measure your Customer Loyalty? Here's a list of top NPS Tools for Intercom you can use. The cloud-based technology company Slack has capitalized on the pent-up demand for a workplace communications tool and has become the tech darling of Silicon Valley. But do you know how? Customer loyalty!
SurveySensum
JULY 7, 2023
Emma wants to buy a microwave as she’s recently moved to a new place. While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. She found two options she liked but couldn’t decide on, so she saved them to her wishlist. To Emma’s surprise, Croma later emailed her with a personalized discount.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zendesk
JULY 7, 2023
It’s time to give your ticketing system a facelift. This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels. Customer service software cannot be a one-size-fits-all solution, and Agent Workspace allows businesses to customize their agent-facing interface to their own specific needs.
Customer Think
JULY 7, 2023
The key to successful customer engagement is providing your customers with an incentive to remain loyal to your brand. A loyalty program is a perfect way to do this, as it encourages customers to keep coming back and make purchases from you in order to earn rewards.
The Customer Service Blog
JULY 6, 2023
Petrol stations and supermarkets have shamelessly "pocketed" the benefit of the Government’s fuel duty price cut, which was intended to help motorists struggling with the cost of living crisis. This is the claim of Harriett Baldwin MP, the chair of the Treasury Select Committee. She has also accused the fuel retailers of not passing on the fuel tax reduction to drivers.
SurveySensum
JULY 6, 2023
You’re a savvy marketer at Reliance Trends. You’ve poured your heart and soul into creating captivating marketing campaigns, investing substantial resources in driving customer acquisition. Yet, despite these efforts, you notice a decrease in sales and declining customer loyalty. It’s disheartening, right? Even as a retail giant , Reliance Trends struggles with customer retention.
Advertisement
JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
Expert insights. Personalized for you.
104 
Let's personalize your content