Logicalware

DECEMBER 18, 2023

We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement. We’ve run webinars, campaigns, product launches and events, showcasing our take and thoughts on the technological advancement. At Puzzel, we fully embraced the power of AI, too.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Zendesk

JANUARY 30, 2024

Demand generation can be the initial step to building a long-lasting relationship with your customers. Forget about the age-old cold calls and impersonal ads—now it’s all about creating genuine connections, becoming a trusted resource, and guiding potential customers on a value-driven journey. Here’s how.

Social Media 52

Social Media Start-ups Sales CX 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. You might remember how I came to this field of Customer Experience almost 20 years ago after years of working in the corporate world. So, me, you know.

Customer Experience 133

Customer Experience Artificial Intelligence Gaming Start-ups 133

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. They were asking for feedback on their products.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Logicalware

AUGUST 26, 2021

There has been a deluge of research exploring how customer behaviour has changed during the pandemic. So in this blog, I thought I’d share some of the most interesting UK, EMEA and global insights I’ve seen in relation to customer behaviour, experience and interaction. Customer priorities have changed.

Invoicing 88

Invoicing Start-ups Omnichannel Customer Service 88