Qualtrics

AUGUST 26, 2020

One of the most important actions any business can take in response to challenges caused by the COVID-19 pandemic is to regularly listen to their customers and employees. For many human resource teams and people managers, this is a new approach to listening representing a significant change in the collection of employee feedback.

Start-ups 26

Start-ups Technology Technology 26

Qualtrics

APRIL 23, 2020

So, when the virus hit, the company had to be fast and flexible in working with employees in almost every situation. Managing so many public spaces safely was the first challenge when the health crisis was just starting up. “We Keep a Pulse on Your Employee's Needs and Expectations During COVID-19.

Sports 26

Sports Transportation Finance Government 26

Qualtrics

APRIL 16, 2020

Organizational disruptions and change always create uncertainty among employees, managers, and senior leaders alike. In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). Which employee expectations are likely to change?

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Qualtrics

AUGUST 24, 2021

However, Singtel’s award-winning employee experience transformation isn’t simply a product of the COVID-19 pandemic. . With increasing employee expectations, Singtel embarked on a digital transformation journey in 2018 to improve how the company’s 22,000+ team members work, collaborate, and acquire future-ready digital skills.

Technology 26

Technology Technology Innovation 26

Qualtrics

APRIL 26, 2021

Last year many organisations were quick to form COVID-19 response teams tasked with ensuring the safety and wellbeing of employees. First and foremost, there is still a lot of change ahead as people redesign their employee experience for the new expectations, behaviours, and preferences people have around the way they work.

Customer Experience 26

Customer Experience Voice of the Customer Engineering Innovation 26

Qualtrics

MAY 19, 2020

As COVID-19 continues to unfold, employees are asking for a sense of connection and open communication on employment, structure, opportunity and change. Now more than ever it is critical to meaningfully listen to employees. And they need to act without eroding employee trust. A recent (2020) study of 5,000 U.S.

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Qualtrics

APRIL 22, 2020

This is the second post in a two-part series about supporting on-site employees during COVID-19. Read part one about listening effectively to these essential on-site and frontline workers. While many employees are able to shift to remote work , most of our essential services need employees to be physically present.

Start-ups 32

Start-ups Technology Technology 32

Qualtrics

NOVEMBER 20, 2020

With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. Supporting employee safety in retail stores.

Retail 26

Retail Sports Social Media Start-ups 26

Zendesk

JULY 13, 2022

One thing about employee experience is very clear: Workers don’t want to go back to the days of long commutes and uncomfortable pants. Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. What is employee experience?

Start-ups 98

Start-ups Sentiment Analysis Education CX 98

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. Optimizing customer experience for mobile devices. Data-driven insights based on employee experience. Customer Experience trends that will take over in 2022! Top customer experience trends in 2022. Various aspects of customer experience have evolved. .

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Qualtrics

APRIL 7, 2020

As many employees shift to remote work , we’re learning to adjust to this new way of working. While it’s not easy to make the switch to virtual teams , having the option to work from home is a privilege many do not have. Non-remote: those that have to physically show up to do their jobs.

Start-ups 42

Start-ups Manufacturing Healthcare Government 42

Qualtrics

APRIL 8, 2020

So how can HR and employee experience (EX) leaders help their organizations appropriately manage employees’ experiences during these trying times? In most cases, this means making adjustments to the EX Management program. 5 principles for making changes to your XM program. Take a hiatus on metrics.

Sales 32

Sales Technology Technology 32

Qualtrics

NOVEMBER 4, 2021

Here’s how organizations can comply while supporting the employee experience in the process. businesses with 100 employees or more. businesses with 100 employees or more. Here’s how organizations can meet the new vaccine mandate, while also meeting the needs of their employees, as well. Back in September, the U.S.

Government 49

Government Compliance Healthcare Start-ups 49

Qualtrics

JUNE 25, 2020

In this installment of our Employee Experience Visionaries series, HR leaders at Zoom and Zillow share their insights on the future of the workplace and adapting their employee experience in real-time during COVID-19. How a sense of purpose has driven employee and customer experience during COVID-19.

Education 26

Education Start-ups CX Technology 26