SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

DMG Consulting

MAY 25, 2018

It doesn’t make sense to perform quality assurance (QA) only on calls when the contact center supports emails, chat, SMS and social media, as well. A great way to address both of these issues is to transition to analytics-enabled QA (AQA). The same concept applies to quality assurance in a contact center.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Driving change from Voice of Customer feedback is a game changer in customer experience management.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

SEPTEMBER 1, 2023

Thanks to email and social media and forums, your surveys can now reach hundreds in a matter of seconds. This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. Today, it’s very easy to incorporate surveys. You don’t have to write everything manually.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. social media You might be wondering why social media is on the list. Example of text analytics with sub-categories.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. So, what’s the solution here? →

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Text analysis for social media.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Qualtrics

MARCH 6, 2019

Consumers complain to call center reps about website problems, and provide product feedback in social media store reviews. Let’s face it, more customers talk about brands on social media than in responding to surveys. Pulling that data into your existing CX platform will be a game changer.

CX 24

CX Customer Experience Social Media Text Analytics 24

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. It’s made them known for being genuine, socially responsible, and for making top-notch gear.

Retail 52

Retail Customer Feedback CX Social Media 52