Customer Feedback Gaming Social Media Text Analytics 
SurveySensum
NOVEMBER 2, 2023
Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.
Lumoa
JANUARY 8, 2024
AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. Welcome to the ‘digital-everything’ era.
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Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.
SurveySensum
SEPTEMBER 14, 2023
In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io
SurveySensum
NOVEMBER 22, 2023
Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Off-Site Feedback Outreach Social Media : There are around 4.62
Lumoa
APRIL 18, 2023
And customer-centric companies have been using surveys to understand customer needs for even longer than that. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better. But they’re only one small piece of the customer experience data puzzle.
SurveySensum
SEPTEMBER 1, 2023
If used properly, customer surveys can make a whopping success out of your marketing campaign. Customer surveys sent by an efficient customer feedback platform provide you with real data directly obtained from the customer, so you won’t have to do endless trials and errors and wonder what went wrong.
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