SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Delighted focus on NPS surveys , making it a standout choice for assessing customer loyalty.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

DECEMBER 19, 2023

So how do you leverage this tool to amplify customer engagement? Digital signage surveys are interactive displays that collect customer feedback in real-time. You can customize these surveys to ask specific questions related to your products or services. This real-time data collection is a game-changer for businesses.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

SEPTEMBER 1, 2023

If used properly, customer surveys can make a whopping success out of your marketing campaign. Customer surveys sent by an efficient customer feedback platform provide you with real data directly obtained from the customer, so you won’t have to do endless trials and errors and wonder what went wrong.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Lumoa

APRIL 18, 2023

And customer-centric companies have been using surveys to understand customer needs for even longer than that. Surveys are great tools because collecting Voice of Customer feedback is a vital part of understanding your customers better. But they’re only one small piece of the customer experience data puzzle.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Mostly because they don’t know how to!

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 12, 2023

One of my friends, James, uses customer feedback software to create and launch surveys, aiming to gauge his customers’ feedback. He employs a different feedback platform for the same purpose. This illustrates how in-app surveys efficiently gather customer feedback.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

FEBRUARY 6, 2024

We’ll also discuss how you can harness the power of a robust customer feedback platform to create and analyze effective cancellation surveys. Unresponsive to Customer Feedback or Suggestions: Actively engage with and implement customer feedback, showing users their input is valued.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. It’s clear that overwhelming customers with frequent, long surveys aren’t a practical strategy.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JANUARY 31, 2024

Your top 10% who are spending three times more than your average customers. So – who are YOUR high-value customers? What is a High Value Customer? You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments. Yes, the feedback of course.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

CX Journey

MARCH 13, 2019

In the Annual Global State of CX Report, Mark Gubbins, Business Performance & Insight Manager at British Airways, pointed to the driver model the airline developed from customer feedback. When providing direct feedback, customers can say one thing but inevitably do another. The model ".uses

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 19, 2023

Referrals : Loyal customers, and promoters, are more likely to recommend the bank to their peers or friends. Therefore, this is a cost-effective strategy to acquire new customers. Feedback and Improvement: Loyal customers tend to provide more actionable feedback.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

CX Journey

MARCH 13, 2019

In the Annual Global State of CX Report, Mark Gubbins, Business Performance & Insight Manager at British Airways, pointed to the driver model the airline developed from customer feedback. When providing direct feedback, customers can say one thing but inevitably do another. The model ".uses

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. The list contains names like Zonka Feedback, QuestionPro, Typeform, Qualtrics, Fillout, and many more. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Qualtrics

SEPTEMBER 26, 2019

Analyzing customer sentiment, creating better experiences. Whether you’re using a text analysis tool for survey responses or a social media management tool for mining purposes, the key here is to be on the lookout for customer feedback. Outside of work, he enjoys watching his beloved Cubs, playing baseball, and gaming.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

MARCH 1, 2024

Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback. Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

DECEMBER 14, 2023

NPS is Not a Good Predictor of Growth or Customer Behavior NPS Only Shows a Single Dimension of Loyalty NPS Tends to Skew to the Extremes NPS Doesn’t Tell You What You Need to Fix NPS Doesn’t Tell You What is Popular NPS Doesn’t Take Consumer Demographics Into Account Gaming the NPS Score So, How Should You Measure Customer Experience? –

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. Toward this end, I have compiled some of the checks we use to vet the customer feedback programs that we manage for our clients.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Either way, it’s what we call Gaming and it’s the second flaw on the list below. They would put a kibosh on leading questions and never bug customers with irrelevant or rote inquiries. Toward this end, I have compiled some of the checks we use to vet the customer feedback programs that we manage for our clients.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

Qualtrics

MARCH 6, 2019

Channeling feedback to the right people. Anyone who spends time gathering CX data, knows that authentic customer feedback is organic and unpredictable. You can’t train customers to give you feedback in a way that ties to your org chart. Pulling that data into your existing CX platform will be a game changer.

CX 24

CX Customer Experience Social Media Text Analytics 24