Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.

Gaming 121

Gaming Customer Service Legal Customer Experience 121

Lightico

MAY 2, 2022

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. But it’s the real-time element that’s the real game-changer, not just in terms of Tesla’s bottom line but in terms of being a leader in customer obsession, road safety, and innovation. Tesla wants to give 80% of its U.S.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

CommBox

JANUARY 26, 2022

Not everyone writes like Virginia Woolf, but this shouldn’t prevent their input from being heard and valued. Multiplayer gaming sessions, there are tons of online games that team members can play together. One final word of warning on this point – be wary of unconscious bias around things like spelling, punctuation, and grammar.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Help Scout

JUNE 17, 2021

This individual story from a Starbucks location in Leesburg, Virginia is an excellent example of why they are a third place for so many people. Some of the gifts were large: a trip to Disneyland or the ability to throw the first pitch at a beloved baseball game, but the recognition doesn’t need to be large to make an impact.

Customer Experience 120

Customer Experience Hospitality Hospitality Start-ups 120

ProProfs

JANUARY 15, 2013

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Gaming 40

Gaming 40

Qualtrics

NOVEMBER 13, 2019

If you’re into sports, the town is crazy about the Utah Jazz, and we also have professional soccer teams and the SLC Bees, the Angels’ AAA baseball affiliate, whose games often sell out. The University of Virginia Darden School of Business. I never imagined Utah would have so many beer fests!

Sports 20

Sports Legal Start-ups Gaming 20

Intercom, Inc.

FEBRUARY 7, 2019

If you look at what Etsy did for people who can build crafts and products – or if you look at the gaming industry and what people are doing these days in Minecraft and Fortnite – there’s this expectation now that users can design their own experiences. That happened in video, but it actually happened in many industries.

Start-ups 171

Start-ups Engineering Real Estate Retail 171