Execs In The Know

MARCH 7, 2024

At the heart of this transformation lies the unique relationship between generative AI and big data. As financial institutions (FIs) face greater competition and steeper customer expectations, it’s clear that the convergence of generative AI and big data is not just a trend but a necessary paradigm shift.

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CommBox

OCTOBER 18, 2023

This transformation is powered by the rapid emergence of conversational AI and generative AI. These cutting-edge AI tools have become invaluable in enhancing customer experiences and streamlining operations, especially in customer service and support.

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Callminer

OCTOBER 19, 2023

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.

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Customer Think

APRIL 8, 2024

Generative AI models are quickly making their way into call center operations. Whether it’s GPT-4 or an open-source alternative, Generative AI models have the unique ability to understand language […] And it makes sense.

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CommBox

OCTOBER 18, 2023

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. But first, let’s understand the core differences between Conversational AI and Generative AI. What is Generative AI?

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Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts.

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Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

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Customer Think

MARCH 20, 2024

This post features an unpublished paper that compares the performance of AI-generated vs. human-made images across three marketing use cases.) “The power of generative marketing: Can generative AI reach […]

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Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. Enter Generative AI in Customer Experience Generative AI presents a transformative solution to these omnichannel challenges.

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CSAT.AI

MAY 17, 2023

can help your business save more time and money with generative AI summaries and training. Summarize interactions with generative AI so that your employees don’t have to. generative AI synopses are for. The post New: Harness the Power of Generative AI Summaries with CSAT.AI Now CSAT.AI

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Customer Think

NOVEMBER 27, 2023

Source: Shutterstock Generative AI has the potential to drive a once-in-a-generation step-change in business performance and productivity, but a recent, first-of-its-kind scientific experiment demonstrates that generative AI can also be a double-edged sword.

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Adrian Swinscoe

MAY 3, 2023

Ryan joins me today to talk about his experience over the last 20 years in the […] The post The promise of generative AI in customer care and the challenges ahead – Interview with Ryan McDonald, Chief Scientist at ASAPP first appeared on Adrian Swinscoe. Today’s interview is with Ryan McDonald, Chief Scientist at ASAPP.

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DMG Consulting

AUGUST 19, 2023

Donna Fluss digs into Generative AI Is generative AI ready for prime time? The post Donna Fluss digs into Generative AI appeared first on DMG Consulting. Here’s what DMG’s president, Donna Fluss thinks.

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Customer Think

JULY 8, 2023

In my last column article Generative AI: What’s Next and How to Get the Payoff, I concluded with a recommendation and decision tree for selecting a generative AI tool — or should I say “toy” — looking at the still ongoing hype?

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Customer Think

APRIL 12, 2024

Like everyone else in the world right now, I’m finding ways to use AI, the latest greatest shiny object. One of the more impressive types of AI generative tools are those that create sophisticated graphics on demand. I’ve tried a number of them; so far I find myself spending more time with the “Designer” function […]

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The DiJulius Group

FEBRUARY 21, 2024

They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care initiative. Read Full Article The post 144: How to Use Generative AI to Improve Your CX appeared first on The DiJulius Group. Shanif’s.

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DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

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Customer Think

MAY 2, 2023

An arms race is raging in the AI industry — every organization is frantically investing in or investigating how the large language models (LLMs) that powers Generative AI can be applied to the enterprise. Generative AI will be on every organization’s digital transformation roadmap.

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Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

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Callminer

SEPTEMBER 19, 2023

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read this blog to learn why.

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Steven Van Belleghem

APRIL 25, 2023

An AI DJ selects the music it thinks you might like, and then combines it with spoken commentary around the tracks or artists, delivered in a realistic-sounding, AI-generated voice. But in the future (and even parts of today) AI will become the new gatekeeper in our life. Let me explain.

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Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

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Customer Think

SEPTEMBER 26, 2023

Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience. What is Generative AI? Generative AI harnesses existing data to […]

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NGDATA

FEBRUARY 1, 2024

Generative AI is a valuable tool for marketers, helping to streamline or automate the creation of all sorts of content. It can be used to write marketing copy, generate ideas, and create visuals, videos, and music. Generative AI is faster, easier, and cheaper than traditional methods and can create a significant wow factor.

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Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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CX Network

SEPTEMBER 12, 2023

How Coca-Cola, Expedia, Duolingo and more are using generative AI to boost customer engagement

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CX Network

SEPTEMBER 8, 2023

CX Network explores how generative AI enhances customer experiences

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Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Our comprehensive guide breaks down the types, applications, examples, benefits, and challenges of generative AI, so you can maximize your overall customer experience now and in the future.

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cxservice360

JUNE 6, 2023

Discover how generative AI brings humor, insights, and innovation to create unforgettable interactions in the cosmic realm of customer satisfaction The post Fiction, Generative AI and Customer Experience appeared first on CXService360.

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Zendesk

NOVEMBER 9, 2023

Over the last year, there’s been a lot of talk around generative AI and its potential to improve the customer experience (CX). In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. As a result, companies can meet customers’ rising expectations.

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CX Network

AUGUST 7, 2023

From content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm

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CSAT.AI

FEBRUARY 8, 2023

With the internet buzz around ChatGPT making so much noise it’s easy to miss that AI tools have been a part of customer service for a long time. based AI tools out there (like Jasper and Youchat and Google’s not-yet-available-to-the-public Bard powered by LaMDA ). Generative AI may be able to address some of these problems.

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Customer Think

FEBRUARY 24, 2024

Generative AI is shaking up the technological world with its sophisticated ability to analyze data and generate new, never-before-seen content.

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Customer Think

MAY 2, 2023

The outpouring of enthusiasm for ChatGPT, and the flurry of recent AI-related product announcements from tech companies indicate that generative artificial intelligence will soon play a much larger role in marketing. But the specific path forward for.

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Customer Think

APRIL 19, 2023

Generative AI is here to stay. It is not only a hype that probably gets worse before it gets better. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from G.

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Customer Think

APRIL 16, 2023

While people now have a more measured outlook on the technology, it is undeniable that ChatGPT, and, more broadly, generative AI, will transform AI and the customer experience (CX). In particular, […]

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