Steven Van Belleghem

APRIL 27, 2021

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. Diversification has become a big part of innovation, and Grab is completely on board with that trend. in a Singapore government initiative to attract technology firms into its financial sector.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Today we are more robust than ever before. Continued meetings with the U.S.-India

Machine Learning 49

Machine Learning AI Innovation Government 49

SurveySensum

DECEMBER 29, 2023

Leverage Technology Solutions Harnessing technology to its fullest potential by incorporating patient-centric solutions elevates the healthcare experience. These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. AI tools use this data to identify and implement patterns that can help the customer service teams relate better with customers.

CRM 52

CRM AI Customer Service ML 52

DMG Consulting

SEPTEMBER 17, 2021

Companies and government agencies that had already migrated to contact-center-as-a-service (CCaaS) solutions made the transition more easily than those using premises-based automatic call distributors (ACDs) and dialers, but both groups were ultimately successful. If not, add this to the technology road map.

Contact Center 48

Contact Center Artificial Intelligence Innovation Technology 48

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

Technology 48

Technology Technology Manufacturing Transportation 48

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet. Customers want unique, special and innovative.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Steven Van Belleghem

JANUARY 16, 2019

Bytedance’s content platforms TikTok and Toutiao, too, are masters at buying and holding people’s attention though machine learning: we’ll surely see some further endeavors in the advertising category if their élan continues. The US still dominates the autonomous driving market, though.

E-commerce 52

E-commerce Healthcare Retail Finance 52

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

1 to 1

DECEMBER 22, 2021

The nature of work has changed, but human needs haven’t: technology alone isn’t going to retain your employees, a better and livable wage will. The need for rapid information on vaccinations, employment, and government mandates has skyrocketed the need for self-service and deflection to help manage volume surge.

Contact Center 26

Contact Center Machine Learning Government Touchpoint 26

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Leverage the latest trends and technologies to advance your research. Specific sessions for Government and academic researchers. Peter Mackey Head of Strategic Innovation, Wizer. Date: May 16-19, 2019.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Technology 223

Technology Technology B2C B2B 223

Customer Experience Matrix

MAY 26, 2023

The size of most markets is governed by a combination of supply and demand. The marketing technology industry has been a rare exception with few constraints on either factor. This trade-off of technology over people will not help marketing leaders accelerate out of the challenges a recession will bring.”

AI 52

AI Government Machine Learning Technology 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. Disruptive technology like Artificial Intelligence (AI) chatbots enable businesses to provide 24/7 customer support. Why amazing customer experiences matter.

Customer Experience 53

Customer Experience Artificial Intelligence AI Innovation 53

Sprinklr

OCTOBER 20, 2021

Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr Unified Care. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Qualtrics

DECEMBER 12, 2019

At Qualtrics we’ve been hard at work on innovations to streamline the launch of XM programs across all four core experiences of business—customer, employee, product, and brand. We’ve also built-in collaboration technology that allows you to seamlessly tag and chat with others without needing to swap between apps and systems.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Qualtrics

OCTOBER 6, 2021

They look to signals like growth metrics, competitive innovation, employee productivity, etc. to define their product, business, and people strategies. All too often, this inside-out approach leads to solutions that are disconnected from customers’ and employees’ needs. A connected, intelligent system for Experience Data.

Social Media 26

Social Media Machine Learning Touchpoint Healthcare 26

Uniphore

JULY 30, 2021

We hope that you’ll join us on this journey to innovate customer experience at record speed. Read on to learn why you should care. Now, how on earth could you have enough budget to integrate these technologies to deliver an effortless customer experience? Why Is It Hard to Deliver Great CX Today?

Innovation 246

Innovation CX Contact Center NPS 246

Qualtrics

AUGUST 13, 2019

Academic research is an essential component to all breakthrough innovations. First and foremost researchers need to secure funding for their work, such as from government departments or private enterprises. Does it use machine learning and artificial intelligence? What security and governance is supplied?

Artificial Intelligence 20

Artificial Intelligence Government Machine Learning Healthcare 20

Fonolo

SEPTEMBER 20, 2018

The fact of the matter is that AI is a result of technology’s evolution. Over time, we’ve witnessed remarkable technological developments that dynamically transformed the ways humans work and live. Decades later, after many attempts, ground-breaking AI technology emerged after major inroads into machine learning were made.

AI 65

AI Artificial Intelligence Machine Learning Non-Profits 65

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. . If you enjoy our discussion, check out more episodes of our podcast. Mark: Exactly.

Social Media 208

Social Media Machine Learning Start-ups Government 208