Shep Hyken

DECEMBER 27, 2022

.” “Use positive customer feedback to inspire your workforce, reward those delivering excellent experiences, and drive innovation.” As an executive with 20 years of experience in healthcare, she founded Authenticx to bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes.

Healthcare 111

Healthcare Customer-Centric Organization VOC Voice of the Customer 111

Confirmit

NOVEMBER 15, 2017

That said, it is imperative for such healthcare companies to improve their profitability through cost containment and revenue growth. Voice of the Customer Market Research Webinars.

Pharmaceutical 40

Pharmaceutical Healthcare VOC Government 40

Customer Bliss

JUNE 6, 2018

Within his role, Eric now owns the VoC programs, CX and brand activation team, and the Gold Plus Rewards loyalty program. In the first 6 months of his role, Eric focused on the following: Fixing the measurement program in order to capture the VoC in the right way with the right level of understanding.

VOC 88

VOC CX NPS Hospitality 88

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. What’s keeping companies from prioritizing customer experience? All I’m thinking is: “You know me.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Confirmit

DECEMBER 17, 2018

The company provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad. In this case study, you’ll learn how Bupa has harness Confirmit’s customer experience solutions to: Deliver 7.8%

Text Analytics 40

Text Analytics Customer Experience VOC Healthcare 40

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Request a Demo for Free.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Customer Bliss

NOVEMBER 23, 2018

Today, I’m replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda , VP of Customer Experience and Loyalty. Eric mentioned that he spent a lot of time collecting VoC data and was able to do this in part through his CX Brand Ambassadors.

CX 57

CX Hospitality Hospitality VOC 57