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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. As the industrial revolution fueled economic growth and increased paperwork, signatures became an essential part of business transactions, contracts, and legal agreements.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

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Current Status of Speech (and Text) Analytics

DMG Consulting

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

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CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

Intercom

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. And that’s always intrigued Lynn Hunsaker.

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The top market research conferences to attend in 2019

Qualtrics

Executives today want smarter and faster insights, and technology and automation are changing the landscape. And you’ll network with and learn from some of the brightest minds in your field. Leverage the latest trends and technologies to advance your research. Peter Mackey Head of Strategic Innovation, Wizer.

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Customer Self-Service: The Ultimate Guide

Aquire

This usually includes various digital mediums and technologies, like help centers, FAQ pages, forums, and chatbots. Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. Chatbots are the most technologically advanced self-service platforms.