DMG Consulting

NOVEMBER 1, 2022

Although there is still a lot of work to be done, AI, particularly machine learning (ML), is starting to be used to address the age-old KM challenge of “garbage in/garbage out.”. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. loaded and keeping it current. But no more.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. What is digital transformation? Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. So I started there, and then I took a couple of detours, which will make sense someday. We had lines out the door the first time I put up a little blackboard.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Uniphore

JANUARY 25, 2022

After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” And in the tech world, the answer is simple: nowhere to go but up! Post-2020 could easily be called the start of the Zoom Era. Ah, 2022, a new year.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Source: Deloitte As cloud migration advances, businesses will slowly start shifting to it because of its aforementioned benefits.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

AUGUST 16, 2022

Most companies have their initial use cases built by their IVA vendor, as they lack the knowledge and expertise to do it themselves when they get started.) The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

C3Centricity

JANUARY 4, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. They just don’t know where to start. Well think again! Am I right?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. They just don’t know where to start. Well think again! Am I right?

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Intercom, Inc.

MARCH 29, 2022

That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event. And that is what today is all about: innovation. “We It’s a mess.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. You’re sort of seeing these things crop up everywhere.

AI 98

AI Start-ups Legal Technology 98

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. In such cases, businesses end-up having large amounts of server space unused for much of the time. UCcaS, CCaaS, CPaaS - Everything you need to know. What is CCaaS?

Contact Center 52

Contact Center Social Media ML Technology 52

Ameyo Callversations

AUGUST 24, 2022

These efforts are based on a combination of AI, NLP and Machine Learning (ML). Keeping in mind the data security aspect, payment automation via bots is in the nascent stage and will catch up soon to build more use cases. Need assistance in getting started with conversational AI? Contact us here.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

MattsenKumar

JUNE 3, 2021

Emerging markets recorded up to an 80% increase in online shopping during COVID-19. This becomes a status quo, and governments from around the world started following it. In the United States, people started hoarding toilet paper and packaged food products. The local government imposed a lockdown and controlled the spread.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change. Sustainability.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have started their trials to prepare future in-store experience for customers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

MattsenKumar

JUNE 23, 2021

To keep the existing customers, e-pharmacy players are doing the following: Leveraging AI and ML to predict customer behavior and suggest products (Vitamins& Supplements). More significant players acquiring small players: In the recent past, Uber has received over 13 start-ups from cab booking, food delivery, grocery delivery industry.

E-commerce 52

E-commerce Transportation B2C Retail 52