DMG Consulting

JUNE 8, 2021

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

DMG Consulting

AUGUST 16, 2022

Most companies have their initial use cases built by their IVA vendor, as they lack the knowledge and expertise to do it themselves when they get started.) The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product?

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

Hodusoft

AUGUST 30, 2022

With the increasing demand for quick and convenient ways to reach organizations, various innovative technologies have taken place in the past few years. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. What is cloud computing? Who all can use cloud computing?

Contact Center 52

Contact Center Social Media ML Technology 52

C3Centricity

JANUARY 4, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Well think again!

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Well think again!

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Chatbots Trends and Future Outlook.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change. Sustainability. The relationship between manufacturers and customers has shifted.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. The power of automated technology will transform the in-store shopping experience.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

MattsenKumar

JUNE 3, 2021

Emerging markets recorded up to an 80% increase in online shopping during COVID-19. This becomes a status quo, and governments from around the world started following it. In the United States, people started hoarding toilet paper and packaged food products. The local government imposed a lockdown and controlled the spread.

E-commerce 52

E-commerce Retail Non-Profits Government 52

Aquire

SEPTEMBER 21, 2021

Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. What is digital transformation? A cultural shift.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: Deepa, welcome to the show.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

MARCH 29, 2022

That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event. And that is what today is all about: innovation. “We It’s a mess.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. You’re sort of seeing these things crop up everywhere.

AI 98

AI Start-ups Legal Technology 98