learn glossary 
Logicalware
JULY 26, 2023
In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.
Intercom, Inc.
OCTOBER 1, 2022
Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Another best practice that’s becoming increasingly important is automation.
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Fonolo
FEBRUARY 23, 2022
It takes time to learn your company’s security strengths and weaknesses and the best methods of protection against the threats contact centers face. The Ultimate C all Center Security Checklist Glossary. A Complete Guide to Call Center Security. Developing a successful call center security strategy isn’t a fast and easy process.
Zendesk
SEPTEMBER 5, 2023
To learn more about PCI compliance at Zendesk and how to implement your own compliance see the following articles: ‘Is Zendesk PCI Compliant? Glossary of Terms Acquirer – Also referred to as “merchant bank,” “acquiring bank,” or “acquiring financial institution.” goes into effect in March 2025.
SugarCRM
FEBRUARY 23, 2023
” – Gartner®, IT Glossary, Customer Experience Management (CXM). Organizations need a well-round strategy that encompasses every element, both operationally and technologically, for their company to be successful. What to learn how you can create a successful customer experience strategy for your organization?
Qualtrics
MARCH 17, 2020
The chances are when someone comes to visit your company offices they’ll learn a lot about what you’re about. Related: Improve technology experiences with XM for IT. Don’t overlook the importance of onboarding. But how do you do that for virtual employees?
Qualtrics
SEPTEMBER 23, 2019
Use glossaries or other ways to highlight, in simple terms, what cannot be changed. Want to Learn More About CX and the Patient Experience? Create internal guides and an internal campaign. Engage a customer communications review board. Focus on making the commitment to clear communication and on making plain language visible.
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