Neosperience

FEBRUARY 27, 2023

Although people have returned to travel, however, tourists’ choices and expectations have changed, opening up to scenarios that were unprecedented or underestimated a few years ago. Artificial Intelligence for personalized tourism Artificial Intelligence is opening up new scenarios in several application sectors, including tourism.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

DMG Consulting

MAY 2, 2024

Leveling Up Bots Intelligent self-service applications are based on several AI technologies, including machine learning, advanced speech technologies (e.g., Generative AI is also improving and speeding up self-service solution testing, making the solutions better from the outset.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Omnichannel 48

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research.

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148

Neosperience

FEBRUARY 24, 2020

By Sentient Technology we want to highlight the applications of Artificial Intelligence that can read, interpret and respond to human stimuli. . In recent years, we have witnessed a wave of technology development that seeks to imitate, or rather decrypt, human emotions.

Technology 52

Technology Technology Artificial Intelligence Machine Learning 52

TeamSupport

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand. Needless to say, the stakes are high.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Intercom, Inc.

MAY 20, 2021

This week’s episode is almost my last for the podcast, as I’ll be finishing up today after 2 years and over 100 episodes. Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Ameyo Callversations

JULY 7, 2022

Present-day organizations look forward to utilizing every opportunity to interact with their target customers and learn more about their experiences. They spend millions of dollars in setting up email campaigns, review sites, and website analytics just to know what their customers think of the products/services they offer.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

Qualtrics

NOVEMBER 19, 2021

Lexicon-based models and traditional machine learning models, such as support vector machines (SVM) or decision trees, are popular in building sentiment analysis models. Traditional machine learning approaches, on the other hand, leverage handcrafted features such as tf-idf, parts of speech, or adjectives to train the model.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

Fonolo

APRIL 18, 2023

A bit of background is a great place to start. Automation is the practice of using technology (usually software) to perform time-consuming or repetitive tasks. Typically, these tasks are easy to program, freeing up agents to focus on work that benefits from the human touch. What is Automation?

Contact Center 81

Contact Center Machine Learning Sentiment Analysis Data Entry 81

Fonolo

APRIL 18, 2023

A bit of background is a great place to start. Automation is the practice of using technology (usually software) to perform time-consuming or repetitive tasks. Typically, these tasks are easy to program, freeing up agents to focus on work that benefits from the human touch. What is Automation?

Contact Center 67

Contact Center Machine Learning Sentiment Analysis Data Entry 67

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Zendesk

NOVEMBER 28, 2023

Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS). Let’s start with a few common benefits of AIaaS to consider.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions and technology due to the rise in digitally-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. If you feel like you need to catch up on what chatbots are and how they work, you’ve come to the right place. and “how does a chatbot use machine learning?”.

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Fonolo

MAY 23, 2023

Let’s start with some definitions. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. We’ll also highlight essential tools for a successful hyper-personalization strategy. What is Hyper-Personalization in a Contact Center?

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that.

AI 59

AI Technology Technology Artificial Intelligence 59

Lumoa

NOVEMBER 8, 2017

As long as the metric goes up, everybody is happy. But as soon as it starts to decline, there is panic in the air. Market research is being commissioned and market research agencies start doing both quantitative and qualitative studies to get to the bottom of the issue. All of this takes both time and money.

Customer Feedback 117

Customer Feedback AI Net Promoter Score Machine Learning 117

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that.

AI 52

AI Technology Technology Artificial Intelligence 52

Fonolo

FEBRUARY 14, 2023

Call center automation is one of the best ways to improve your customer experience, increase agent happiness, and light up your KPI dashboard in the best possible way! Or where you should even start. We’ll break it down for you, take a closer look at the various types of automation – and share a step-by-step guide to getting started.

Contact Center 135

Contact Center Artificial Intelligence AI Machine Learning 135

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. The company started out as a survey tool for academics and has grown into a multi-product feedback software. And they can make timely decisions that will improve KPIs up to three times. It has a set-up time that is months faster than its competitors.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 5, 2021

Customers and prospects alike will attempt to engage directly with companies on these channels by responding to brand messages or starting new threads. Imagine trying to get every customer who makes a complaint about your business via a social channel to then pick up the phone and have another conversation with you.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

Beyond Philosophy

AUGUST 25, 2022

However, the company also pays for that time in labor, technology, and many other cost centers. First, it starts with understanding your customers, which involves customer segmentation, which means dividing them into like groupings with targeted approaches that appeal to what they have in common and value collectively.

Contact Center 147

Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

CallCare

JULY 21, 2023

The rapid advancements in this technology seen over recent years have taken many businesses by surprise, leaving them unsure how best to harness its power without experiencing the problems that AI can undoubtedly cause if it’s not used wisely. This technology can analyse conversations for emotional tones, for instance.

AI 52

AI Artificial Intelligence Customer Experience Machine Learning 52

Lumoa

MAY 5, 2022

A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. It can open up new opportunities, additional sales and long-term customer relationships. Improved customer experience starts with the customer’s perspective.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Lumoa

NOVEMBER 15, 2017

Customer feedback allows us to go deeper into customer experience and understand what drives your revenues up and down. The increasing role of machine learning in all business fields, including customer experience, was the presentation topic of Tommi Vilkamo , eCraft.

Machine Learning 121

Machine Learning Artificial Intelligence Customer Feedback Start-ups 121

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. Only the most complex questions end up in Human Support where agents are more efficient by using a new generation of consumer grade software. New, nimble competitors can start up quickly and cheaply.

Start-ups 245

Start-ups Customer Expectations Machine Learning Technology 245

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. AI can help businesses get new clients up to speed quickly and make the onboarding experience more personalized and less frustrating.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Fonolo

OCTOBER 5, 2023

ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. Of course, this conversation is evolving quickly as technology changes. They use natural language processing and machine learning to learn and grow as they chat with you.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI incorporated CX technologies leverage deep learning and natural language understanding to automate even the most minor interactions that can make up a user’s experience. Machine Learning.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Intercom, Inc.

MARCH 27, 2018

2018 is shaping up to be a massive year for the Intercom platform. All disruptive technologies start selling first to small companies, the early adopters in a market. Salesforce is a great example of this – when they started, they focused on sales teams with only 5 reps. Here’s what we’re going to do with it.

Artificial Intelligence 224

Artificial Intelligence Machine Learning Start-ups Sales 224

Uniphore

JANUARY 25, 2022

After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” And in the tech world, the answer is simple: nowhere to go but up! Post-2020 could easily be called the start of the Zoom Era. Ah, 2022, a new year.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. which powered ChatGPT, was just too prone to making things up when it didn’t know the answer. When we started experimenting with building a GPT-powered chatbot, we had a number of design goals in mind.

AI 126

AI Machine Learning Technology Technology 126

Intercom

MARCH 14, 2023

Today, we’re delighted to introduce Fin , our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. Here are some of the key takeaways: Our new AI chatbot can converse naturally using the latest GPT technology. The accuracy rate’s gone way up.

AI 99

AI Machine Learning Technology Technology 99