Customer Bliss

FEBRUARY 26, 2020

They learn about the person whose actions will define who they are as people to customers, partners and the marketplace. They turned those behaviors and character observations into a 60-point, psychometric survey to decide if employee candidates are a fit for Pal’s. I think it is best to trust people you have just met.”.

Start-ups 103

Start-ups CX 103

Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience? What are the benefits of a diverse CX team?

Customer Experience 83

Customer Experience Non-Profits Start-ups Innovation 83

Execs In The Know

MARCH 22, 2023

There is not an end destination at GoodLeap; we use a continuous improvement mindset to constantly look for ways to optimize these variables.” Paul Brandt Chief Experience Officer Pg. Jasmyn Haas Vice President, Experience Pg. April Obersteller Director of Global Experience: EX + CX Pg.

CX 52

CX Contact Center Start-ups Education 52

Qualtrics

OCTOBER 11, 2021

Find out more about the new tools and capabilities that we’ve added to help you create incredible experiences on the platform. As prospects, customers, and employees have more choices than ever before, many organizations are positioning experiences as a brand differentiator in an over-saturated marketplace. Idea Screening.

Innovation 26

Innovation Touchpoint 26

Callminer

FEBRUARY 21, 2018

A company that is pushing to expand their software capabilities will be a good candidate to ensure you futureproof your call center monitoring software. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell. Tele_Direct. Michael Replogle.

Contact Center 210

Contact Center CRM Technology Technology 210

Beyond Philosophy

OCTOBER 27, 2022

Tonya Dunn, an insurance professional, wants to know why her Customer Experience efforts aren’t moving the numbers. That’s how our mind works for everything, including Customer Experiences. No experience is good or bad unless you compare it to something else, right? Making Experiences Easy to Evaluate.

NPS 15

NPS Net Promoter Score Customer Satisfaction Start-ups 15

Zendesk

DECEMBER 30, 2020

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences. Zendesk SDK for Unity (Support) lets you add seamless support experiences to your mobile games in just a few minutes. Wootric (Support) is the customer experience management platform for maximizing customer lifetime value.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65