Callminer

FEBRUARY 4, 2021

While customer vulnerability isn’t new, it’s time companies take action to identify vulnerable customers and implement solutions to better equip company representatives and customer service agents to interact with customers experiencing vulnerability. Meet Our Panel of Call Center Experts & Business Leaders: Kevin Lee.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Customer Service Life

NOVEMBER 15, 2020

Click here to read the original. My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. Problem #1 – Our agents are too reliant on canned responses and need to become fluent in our business and product. How will quality help?

Contact Center 92

Contact Center Engineering Social Media Customer Satisfaction 92

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. Essential Considerations for Your Customer Service Culture.

Customer Service 114

Customer Service Start-ups Customer Loyalty Customer Experience 114

Zendesk

SEPTEMBER 22, 2022

If you want to land an interview , you must stand out from your competition. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack. Customer service cover letter best practices. Here are short cover letter samples to help boost your creativity.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. First contact resolution (FCR) measures might be…”.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Give me an example of a time you couldn’t solve a customer’s problem. Pratibha Vuppuluri. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Give me an example of a time you couldn’t solve a customer’s problem. Pratibha Vuppuluri. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182