SurveySensum

JANUARY 12, 2023

SurveySensum is an end-to-end customer feedback platform that helps you gather customer feedback at every touchpoint across the customer journey. Also, you can reach out to them through WhatsApp, phone calls, chats, social media, or any other channel. But there are none on the customer surveys such as NPS, CES, CSAT, etc.

NPS 52

NPS Touchpoint Text Analytics Outlook 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. These touchpoints can provide you with crucial information on your customer’s needs and expectations and what you need to improve your customer experience. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

SEPTEMBER 13, 2023

5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) 5) Zendesk Automation and Workflow Tools Customizable Knowledge Base Analytics and Reporting Seamless Integration Free trial available Starts at US$ 55 per agent/month 4.3 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 3, 2023

This survey will help you understand the following five important touchpoints of your automotive customer journey. What websites, social media platforms, or other resources did you use to research cars and dealerships before you visited us? What is your occupation? What is your education level?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

FEBRUARY 9, 2023

Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? What metrics should you follow?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 31, 2023

Customer experience matters across all the channels and all the touchpoints of the customer journey. Net Promoter Score® (NPS) Net Promoter System has been proudly called “ the only number you need to grow “ At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. We help you create cards in your dashboard that represent a specific touchpoint, location, or channel. The result is a happy customer who is likely to buy again or return for services.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. There are several kinds of surveys such as NPS , CES, CSAT, onboarding, and CSI, all aimed at gathering feedback from customers for different objectives.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

FEBRUARY 20, 2018

Customer experience matters across all the channels and all the touchpoints of customer journey. net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". At Lumoa, we love NPS and widely recommend it to our customers. Why did we choose NPS?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

FEBRUARY 2, 2024

Net Promoter Score Definition: NPS indicates the likelihood of customers recommending a product or service to others. → For example, “On a scale of 0-10, how likely are you to recommend Text Analytics to a friend or colleague?” Importance : NPS provides a holistic view of customer loyalty and brand advocacy.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52