Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge. As per one recent study by Datto, MSPs, on average, serve 122 clients.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Execs In The Know

JANUARY 8, 2023

Many of these trends and insights reflect the changes the pandemic brought to the outsourcing market over the last couple of years. What is the desired future state and how are you going to get there? This figure shows just how much potential there is for brands that choose to outsource various aspects of their operations.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Fonolo

JANUARY 14, 2020

We specifically like his wrap-up of customer service blog posts that he curates from a variety of resources and publishes weekly. Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals. Top Pick: Creating a winning customer-centric marketing strategy.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Lightico

OCTOBER 19, 2021

Leading research firm Forrester recently conducted a Total Economic Impact (TEI) study and assessed the ROI and impact gained by businesses digitally completing their bank loans with Lightico’s Digital Completion Cloud. But just how much does speed matter to a bank’s bottom line?

Contact Center 52

Contact Center Technology Technology 52

Intercom

DECEMBER 14, 2023

Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast. If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. That transformative power is most evident in the customer service space.

AI 98

AI Start-ups Legal Technology 98

Steven Van Belleghem

NOVEMBER 28, 2023

Generative AI for enterprises now basically allows every type of company to personalize their content (marketing) and customer interactions, fast, in a relevant manner and at very large scale. The Era Of Search 3.0 One of the most important evolutions of today and tomorrow has certainly been that of search. In the next phase, Search 2.0,

CX 62

CX Customer Experience Entertainment Gaming 62

ProProfs

JULY 26, 2021

These tools can help you internally manage everything related to your employees’ job duties. You can automate many error-prone workforce management tasks, access employee data, and free up time for their learning & development. They include managing: reporting time. Watch: What Is Employee Training? work scheduling.

Start-ups 52

Start-ups Compliance Contact Center Gaming 52

1 to 1

JUNE 16, 2022

To truly stand apart from competitors and be something customers want to keep coming back to, brands must embrace the Total Experience – a more holistic, unified experience for everyone who engages with a brand (employees, customers, partners, and other key stakeholders). Anticipate what customers want.

E-commerce 26

E-commerce Artificial Intelligence Touchpoint Finance 26

Comm100

DECEMBER 1, 2017

For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. But deciding on annual goals and specific yearly focuses for a call center isn’t always easy. Top Priorities for 2018. No Landslide Victories.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Comm100

JANUARY 14, 2016

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. Mobility First – Thinking Beyond the Basics of Mobile.

Customer Service 0

Customer Service Social Media Non-Profits Sales 0

Intercom

APRIL 20, 2023

And where’s the proof? Say you’re the Head of Customer Experience. You’re in a budget meeting with the rest of the C-suite, prioritizing strategies for the year ahead, and you present a project you believe will significantly improve customer experience across the customer journey – maybe even improve CSAT or NPS by a couple of points. Short on time?

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. How do you take action on customer experience?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Help Scout

JUNE 22, 2021

Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. It’s easier to make a sale when your customers feel supported, and word-of-mouth marketing after an extraordinary experience is one of the best pitches on the market. The ROI of great customer service. “We

Customer Service 128

Customer Service Social Media Omnichannel NPS 128

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. CCW Digital’s Fall Executive Report reveals that 80% of organizations call artificial intelligence “important.” How Can Chatbots Help Me Save?

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

JUNE 13, 2018

A Paysafe study found that 31 percent of Americans are already turning to mobile wallets for everyday use, while one in seven have used cryptocurrencies. Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. percent begin shopping before September. Source: Statista. Make Purchasing a Breeze.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Comm100

OCTOBER 11, 2017

Companies often fall into the trap of giving control of social media over to one department – usually Marketing. If your social media customer care is the hands of just the marketing department, then your team might not know how to respond to simple customer service queries. Should it be customer service? Slow Replies.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47