Callminer

MAY 17, 2018

Without further ado, here is what our speech analytics software Eureka thinks: The CallMiner team has been watching the Yanny-Laurel debate with great excitement.

AI 182

AI 182

DMG Consulting

SEPTEMBER 1, 2023

Donna sheds light on speech and text analytics Donna explains why it’s important to look beyond the specific channels customers use to reach out. The post Donna sheds light on speech and text analytics appeared first on DMG Consulting.

Text Analytics 62

Text Analytics 62

Callminer

MARCH 6, 2019

Here are 6 ways to go beyond that with speech analytics. Companies look to solicited feedback, surveys, review sites, etc. for how they are doing.

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Callminer

JUNE 24, 2018

Today we are excited to announce that CallMiner has been named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018.

AI 182

AI 182

Callminer

JUNE 11, 2017

While there is no “easy button” to deploy speech analytics, contact center stakeholders should absolutely expect a return on investment when the system is properly designed

Contact Center 182

Contact Center 182

Callminer

AUGUST 1, 2018

Here are four ways speech analytics assists healthcare providers with regulatory compliance.

Healthcare 182

Healthcare Compliance Customer Experience 182

Callminer

OCTOBER 21, 2018

There are a significant range of features and benefits within speech analytics software solutions that should be considered for virtually any organization.

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Callminer

JUNE 12, 2017

While recent data show there is a growing and pronounced trend in the deployment of speech analytics to improve overall contact center performance and compliance, recent market penetration data shows that over 60% of US based contact centers have still not implemented a speech analytics solution. Absolutely!

Contact Center 140

Contact Center Compliance 140

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. It adds value to traditional call center methods and makes the process more efficient.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Callminer

APRIL 11, 2018

To avoid becoming a victim of data hostage by your speech analytics vendor, ask these questions before choosing one. Some don’t make it easy to move their info to another provider.

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Callminer

OCTOBER 18, 2017

Purchasing speech analytics software is a major investment for both enterprises and SMBs alike. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Technology 215

Technology Technology Compliance Customer Service 215

Customer Think

APRIL 22, 2021

10 Unique Use Cases for Speech Analytics For those of you who use speech analytics and want to expand the ROI for them, this is for you. They are a unique tool that has become more and more accessible and less expensive. Proactive Customer Service For so many years, customer service was reactive. You would […].

Customer Service 98

Customer Service 98

Callminer

MARCH 12, 2013

Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost.

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DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. DMG expects analytics-enabled quality management (AQM) to be one of the “next big things” in the IA market. Real-time guidance is another important and emerging use for IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Callminer

JUNE 13, 2018

I had the pleasure of speaking on a webinar, Best Practices and Guidelines Purchasing Speech Analytics. But I wanted to share with you some of the questions, answers, and takeaways from the webinar.

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Callminer

MARCH 27, 2017

American Coradius International LLC, a leader in 1st and 3rd party debt collection services, has partnered with Massachusetts-based CallMiner to launch CallMiner Eureka Speech Analytics companywide.

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DMG Consulting

JUNE 12, 2022

Getting Started with Real-Time Speech Analytics. Real-time speech analytics is a highly beneficial and practical artificial intelligence (AI)-based application that should be used by contact centers to “listen” to customer conversations and provide guidance to agents as they are helping callers. June 2022 By Donna Fluss.

Contact Center 62

Contact Center Artificial Intelligence Start-ups AI 62

Callminer

JUNE 25, 2015

Speech analytics shouldn’t be a function of the contact center alone. Take a look at the importance and impact of speech analytics across the enterprise.

Contact Center 207

Contact Center 207

Callminer

FEBRUARY 16, 2016

It’s helpful to review speech analytics definitions to determine the right solution for your business’ individual needs. Here’s what the experts have to say.

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Callminer

JULY 31, 2014

Speech analytics for collections can eliminate call center compliance risk, improve agent performance, and increase recovery rates. Here’s a closer look at how.

Compliance 182

Compliance 182

DMG Consulting

DECEMBER 7, 2021

Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers. appeared first on DMG Consulting.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Callminer

OCTOBER 31, 2016

The post LISTEN 2016 to Highlight the Benefits of Speech & Customer Journey Analytics appeared first on CallMiner. And for good reason: Research shows customer satisfaction has the power to create happy and loyal customers, in addition to directly impacting the bottom line. Forrester, in fact, reports that the revenue […].

Customer Satisfaction 140

Customer Satisfaction Customer Experience 140

Callminer

DECEMBER 3, 2014

Here’s how speech analytics can help your call center drive compliance and accuracy. Enrollment at for-profit institutions makes up 12% of all postsecondary students.

Education 182

Education Compliance 182

Callminer

APRIL 2, 2014

Here are 3 ways speech analytics can improve agent performance in sales-based call centers. For performance marketers, the contact center plays a crucial role.

Sales 182

Sales Contact Center 182

Callminer

SEPTEMBER 17, 2015

Speech analytics plays a pivotal role in driving call center compliance. Take a look at how.

Compliance 182

Compliance 182

Callminer

APRIL 10, 2014

Investing in speech analytics software is a big decision. Check out these 6 questions to help you find a solution to suit your needs.

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Callminer

JULY 16, 2015

CallMiner speech analytics helps organizations across industries reduce costs & improve contact center efficiency. Read more about how with our case study examples.

Contact Center 182

Contact Center 182

Callminer

JUNE 22, 2014

Think you know a lot about speech analytics? Take a look at our list of 13 things you might not know…

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Callminer

MAY 31, 2016

The post 5 Ways Speech Analytics Helps Improve the Patient Experience appeared first on CallMiner.

Healthcare 140

Healthcare Contact Center Customer Experience 140

DMG Consulting

APRIL 16, 2019

Question: We are just getting started with speech analytics. Answer: Enterprise executives who are not thinking more broadly about the uses of solutions like speech analytics are leaving cost savings and valuable benefits on the table. AQM can also reduce the risks associated with fraud and out-of-compliance situations.

Text Analytics 115

Text Analytics Compliance VOC Contact Center 115

Callminer

JULY 1, 2014

Read about the importance of analyzing customer conversations with speech analytics in this Resource Guide from CallMiner. Learn more.

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Callminer

APRIL 5, 2013

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

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Callminer

OCTOBER 22, 2014

Take a look at 3 reasons why it’s important to see fast results from speech analytics. Read more on CallMiner's blog!

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DMG Consulting

JUNE 25, 2021

Adoption of Real-Time Speech Analytics is the Next Phase for the Market. Real-time speech analytics, also known as conversation analytics, is going to be essential for enterprises, not just their contact centers, within the next 5 – 10 years.

Text Analytics 59

Text Analytics Machine Learning Contact Center Gaming 59

DMG Consulting

JULY 5, 2020

Question: How does speech analytics perform trend analysis? Answer: Trend analysis in interaction (speech and text) analytics solutions provides deeper insights than word count frequency. Isn’t it just counting how often words are used?

Artificial Intelligence 77

Artificial Intelligence Text Analytics Machine Learning Start-ups 77

Callminer

NOVEMBER 1, 2017

Both UK energy and water companies offer services specifically designed to support customers in vulnerable positions due to situations such as medical and mental health issues, disability, etc.

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Callminer

MARCH 11, 2019

While asking for direct feedback is a critically important component of measuring customer sentiment, surveys have several limitations for VOC tracking in your contact center.

VOC 207

VOC Contact Center 207