Shaun Belding

APRIL 7, 2022

The Top 10 Customer Service Stories for 2021 2021 picked up where 2020 left off in terms of being a tough year. The impact on customer service was no different If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 […].

Customer Service 130

Customer Service 130

Shaun Belding

APRIL 7, 2022

The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. The Bad News The bad news is that 2021 picked up where 2020 left off […].

Customer Service 130

Customer Service 130

Adrian Swinscoe

AUGUST 19, 2023

Carey is a returning guest and was first on the podcast back in […] The post Revisiting the Big Ass Fans story and what happened next – Interview with Carey Smith of Unorthodox Ventures first appeared on Adrian Swinscoe. Today’s interview is with Carey Smith, who is Founding Contrarian at Unorthodox Ventures.

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Intercom, Inc.

JUNE 27, 2020

For Pride week, our LGBTI+ teammates have been sharing their lived experiences, including their coming out stories, how they’ve stayed engaged with their communities in light of COVID-19, and what ways they feel allies can best support LGBTI+ people. Today though, we wanted to share some of their insights and shared wisdom with you too.

Sales 211

Sales 211

Shep Hyken

AUGUST 25, 2021

I’m always frustrated when I call a customer support number that I’ve called before and have to retell my story. Specifically, he wrote, “This is also why I have never advocated for online chat – I’ve yet to find a company that uses online chat and doesn’t have the customer repeat their story numerous times. I agree with most of that.

Social Media 135

Social Media Customer Service Technology Technology 135

Help Scout

AUGUST 22, 2023

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers. Read the full article

Customer Service 76

Customer Service 76

Shaun Belding

JANUARY 29, 2020

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration. This year’s picks are a great illustration of the absolute core of customer service – genuinely caring about the people you serve.

Customer Service 130

Customer Service 130

Customer Think

APRIL 19, 2023

Recently, I had an executive tell me that what the company sells is too technical, complex, and “cutting-edge” to use as the basis for a story. But added that story would never […]

B2B 75

B2B 75

Customer Think

AUGUST 15, 2023

Note - this story is a sample from the freshly released Third Edition of Great Demo!Too Too Complicated – A Demo Horror StoryOrSnatching Defeat from the Jaws of VictoryA few years ago, while teaching a Great Demo! Workshop, I presented a slide that l.

Sales 97

Sales 97

Shaun Belding

FEBRUARY 6, 2020

The Top Ten Bad Customer Service Stories of 2019 Last week we published the Top 10 Best Customer Service Stories of 2019. This week, we flip the coin over and take a look at the ugly side – the Top 10 bad customer service stories of 2019. About our Top 10 Customer Service Stories lists […].

Customer Service 130

Customer Service 130

Intercom, Inc.

DECEMBER 9, 2021

In the digital space, more than ever, we are listening to sounds that communicate information to us, whether that’s a notification, warning, feedback, or engagement, and these simple brief sounds all come with a reason for their purpose: a story. Liam: So Robert brought the story to Sam. The tinnitus cricket of death.

Transportation 138

Transportation Engineering Outlook Customer Feedback 138

Intercom, Inc.

MARCH 21, 2018

No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to have a very hard time getting people’s attention when you actually do take it to market. Our approach to crafting a story begins with asking “Why?”. This story starts long before you’ve designed or coded anything.

Start-ups 223

Start-ups Customer Satisfaction B2B Technology 223

Callminer

AUGUST 26, 2018

We are happy to share three video success stories from customer's that utilized speech analytics and automated scoring to achieve their overall goals.

Contact Center 182

Contact Center 182

Conversation Agent

AUGUST 18, 2021

But, what if this way of organizing story is wrong? What if the stories we tell could be more interesting and captivating? What if the stories we buy are wrong for us? Stories aren't. The hero's journey is alive and kicking in modern speeches and presentations.

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Help Scout

AUGUST 22, 2023

In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential. Read the full article

Customer Service 105

Customer Service 105

Help Scout

MAY 14, 2021

These positive support experiences have contributed to Brain.fm’s marketing efforts. For example, the customer service team’s tracking of happiness scores easily identifies opportunities to ask customers to share their Brain.fm

Customer Service 110

Customer Service Technology Technology 110

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. We discussed these stories in a recent podcast , starting with the European Super League.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

The DiJulius Group

JANUARY 3, 2022

The 3 Worst Customer Service Stories Last Year Hotel kicks out grandma & granddaughter at night, after they left a bad review The Baymont Inn & Suites called the police to remove a 63-year-old grandmother and her 6-year-old granddaughter after they responded to an email asking how their room was. CEO of Better.com fires 900.

Customer Service 102

Customer Service Customer Experience 102

eglobalis

JULY 13, 2023

A Personal Bank Story: How to Win, and Lose, a Bank Customer The post A Personal Bank Story: How to Win, and Lose, a Bank Customer appeared first on Eglobalis.

Customer Relationship 72

Customer Relationship Innovation CX Technology 72

Conversation Agent

OCTOBER 17, 2022

This is the backdrop for a spellbinding story. In 1814, the Congress of Vienna had put together the Kingdom of Naples (the southern half of Italy's “boot”) and the Kingdom of Sicily under the rule of a Bourbon, in Naples. The Salina family is an upper-class family of landowners, with some minor titles.

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Conversation Agent

DECEMBER 22, 2021

People trust other people more than faceless institutions. As our faith in institutions, media, and increasingly businesses crumbles, relationships and connections with other people can help us rebuild. I meet wonderful people every week. Either through introductions, and based on common interests and values.

AI 101

AI Technology Technology 101

cxservice360

NOVEMBER 4, 2021

Customer service stories are great ways to showcase how various businesses all over the world go above and beyond to delight both customers and prospects. Consumers would usually not share stories about their experience with businesses unless it was downright terrible or extremely delightful.

Customer Service 52

Customer Service 52

Help Scout

AUGUST 22, 2023

Your company may be sharing case studies, testimonials, and customer success stories — but are you doing it in a way that’s actually engaging? Read the full article

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Intercom, Inc.

NOVEMBER 2, 2018

Mobile formats such as stories have exploded in popularity in recent years, but they raise some interesting design questions – how are they changing the mechanics of mobile interaction? Stories and Explosion of Mobile Micro-Formats ???. I’ve been truly fascinated by all the recent developments that are happening around stories.

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Help Scout

AUGUST 22, 2023

[TO BE DELETED] Test Customer Story Read the full article

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75

Customer Think

MARCH 20, 2023

A captivating brand story is essential for any business looking to make an impact and draw in customers. A well-crafted brand story can also help with brand recognition and […]

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Beyond Philosophy

NOVEMBER 30, 2016

Do you have a rental car horror story? Rental Car Horror Stories appeared first on. If Payless wants to avoid unhappy customers and negative press, it could start by prioritizing the customer’s experience. Maybe it could even adopt a new motto: Pay Less – But still get great service. Please share it in the comment box below.

Customer Loyalty 167

Customer Loyalty Start-ups Customer Experience CX 167

Experience Investigators

OCTOBER 31, 2023

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

CX 96

CX Customer Journey Map Customer Experience 96

Help Scout

SEPTEMBER 27, 2023

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers. Read the full article

Manufacturing 52

Manufacturing Engineering Customer Experience 52

Help Scout

SEPTEMBER 28, 2023

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.” Read the full article

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52

Help Scout

AUGUST 22, 2023

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems. Read the full article

Customer Service 81

Customer Service 81

cxservice360

JULY 29, 2021

A great customer service story will put a smile on your face and serve as an inspiration for frontline workers in other organizations who wish to delight customers with. The post Customer Service Story – The Roomba Vaccum Vaccum appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service 52

Beyond Philosophy

JUNE 12, 2021

These things are part of three news stories that can provide insight into improving your Customer Experience. There are three news stories that we talk about in this episode that, at first glance, do not seem to be about Customer Experience. So how do they provide insight? Click here to learn more. How can we help?

Customer Experience 103

Customer Experience Management Consulting CX 103

Customer Think

JUNE 4, 2023

Company stories are among the best types of content you can use to foster customer trust and empathy toward your company, as they let you showcase the human side behind your brand. However, grabbing the attention of your potential customers is not an easy task these days.

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Help Scout

AUGUST 22, 2023

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences. Read the full article

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Help Scout

AUGUST 22, 2023

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how. Read the full article

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Conversation Agent

OCTOBER 10, 2022

The “point of view in the American novel” was an assignment I relished during my course on American literature at the University of Bologna. I started the paper by describing a scene from Hitchcock’s Rear Window: A man in the semi-distance looking inside the apartment across and the yard below him.

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