Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. We also offer a free template so you can tailor your customer service plan to fit your business like a glove. Time-bound: Set deadlines and abide by them.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 17, 2023

NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. Look for customization options to tailor surveys to your needs. G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Comm100

NOVEMBER 13, 2022

Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023. 90% of customers surveyed say that they want a convenient experience when they interact with a brand online, and on the web that often means removing barriers to information. AI chatbots.

AI 52

AI Healthcare Start-ups Machine Learning 52

Qualtrics

MAY 9, 2019

If employees are your source of innovation, it’s important to retain them. However, employee turnover is in many industries is high and costly in time, money, and resources. Highly successful employers gather feedback from their employees and listen to their ideas. Want to do your own engagement survey?

Innovation 40

Innovation Healthcare Technology Technology 40

Qualtrics

APRIL 5, 2021

It typically combines survey tools with analytics and reporting capabilities, enabling users to field a study, gather results, and turn data into insights — all on a single platform. In the 1940s and 1950s, survey responses were collected in person or via mail, and results were painstakingly coded, tabulated, and analyzed for insights.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26