Customer Service Life

OCTOBER 28, 2023

One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” I still firmly believe that the folks serving customers should be focused on caring for them until all of their issues have been resolved. actually means, “Customer, you’ve been talking for a long time.

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

Customer Think

NOVEMBER 1, 2023

One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” Image by Gerd Altmann from Pixabay Early in my career as a contact center manager, I did many things that make me cringe nowadays. I rode that high horse for a long […]

Contact Center 56

Contact Center 56

Beyond Philosophy

AUGUST 1, 2020

The 5 Rules for Behavioral Journey Mapping. A lot of Behavioral Economics can feel intimidating. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. They are essentially what a customer does in your experience.

Net Promoter Score 122

Net Promoter Score Customer Journey Map Start-ups Customer Experience 122

SurveySensum

MAY 7, 2024

How to Enhance Your Buying Experience: 5 Benefits of PMP 1. Establish Clear Terms: Prior to concluding any RTB transaction, it’s imperative to define concise and transparent terms with the seller. In 2034, it’s anticipated that real-time trading will seize 25.9%

Predictive Analytics 52

Predictive Analytics Innovation Gaming Start-ups 52

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. The emphasis is now on creating personalized experiences that resonate on a personal level, recognizing each customer’s individuality.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. So what can be done?

Customer Journey Map 83

Customer Journey Map Customer Service Customer Experience Touchpoint 83

CommBox

OCTOBER 11, 2021

Before we dive in, let’s take a deeper look at the eCommerce industry. The eCommerce industry has grown exponentially over the past 5 years, from $1 trillion to $2.4 Today, 18% of all retail sales are online transactions – approximately 1 out of 5 sales. How eCommerce is Shifting Consumer Behavior . JD.com, Inc.

Sales 52

Sales Omnichannel Social Media Retail 52