Uniphore

JANUARY 4, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Uniphore

OCTOBER 21, 2021

Top enhancements and benefits of Uniphore’s CA platform include: Industry’s Most Advanced Agent-Assist Solution. Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist.

Contact Center 189

Contact Center AI Education Healthcare 189

Uniphore

DECEMBER 14, 2021

Currently, Uniphore’s innovative U-Assist After Call Work solution has been validated as “Cisco Compatible” on Cisco Systems Global Price List (GPL). These types of advances are transforming customer experience across contact centers for global enterprises.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

JANUARY 21, 2022

A leading health insurance brand recently reduced its average handle time (AHT) by 20 percent and its ACW by a whopping 80 percent by implementing Uniphore’s AI-powered agent assistant platform, U-Assist.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Uniphore

JANUARY 19, 2022

U-Self Serve. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission.

AI 26

AI Omnichannel CX Customer Experience 26

Logicalware

JULY 26, 2023

A Agent Assist: AI-powered tools that provide real-time guidance and suggestions to agents, enhancing their productivity and customer interactions. Commonly known as chatbots, these intelligent assistants can either perform specific pre-defined tasks or boast sophisticated functionality, enhancing the way we interact with technology.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Fonolo

MAY 16, 2018

of Working in Customer Service”: R emember to Listen, U se Good Tools, L eadership Leads, E ngage Your Agents, and S wift Service Saves. When dealing with a customer who is reaching out for assistance, the rule of thumb is simple: Act quickly. Read on to learn about what we think of as the “ 5 R.U.L.E.S. Remember to Listen.

Customer Service 90

Customer Service Contact Center Sports Social Media 90