united-scandal 
The Squawk Point
JUNE 28, 2022
He was found guilty of concealing software in nearly 60,000 diesel vehicles sold in the United States. Sean Cox, the Detroit judge who sentenced Schmidt, said: “It is my opinion that you are a key conspirator in this scheme to defraud the United States … You saw this as your opportunity to shine … and climb the corporate ladder at VW.”
Beyond Philosophy
OCTOBER 31, 2016
In today’s context, their Code of Ethics sounds absurd: Wells Fargo’s reputation as ‘one of the world’s great companies for integrity and principled performance’ sounds laughable in light of the scandal where employees opened millions of fraudulent customer accounts to hit product sales goals over the past 10 years. Enter the Cleaning Crew.
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The Customer Service Blog
JUNE 16, 2022
‘Batterygate’ The claim by Mr Gutmann comes two years after a similar case was settled in the United States. Millions of people were affected when the models of iPhone 6 and 7 and SE were slowed down in 2016 in a scandal that was dubbed batterygate.
Customer Bliss
OCTOBER 5, 2017
You have probably heard of the Equifax scandal by now, which has ratcheted up to being called “a tragedy.” ” 143 million accounts — that would be equivalent to about 40% of the people in the United States — were compromised. Their former CEO, Richard Smith, testified before Congress recently.
Beyond Philosophy
DECEMBER 5, 2016
In an exploding Newtonian way, any small ripple in reputation change (such as through a product recall, operating scandal, or executive miscue), brand performance or customer service can have a tsunami type effect. Wells Fargo Scandal. And the ‘long-tail’ of online social media commentary may make the damage last indefinitely.
Customer Bliss
OCTOBER 20, 2016
Prevent double talk: Unite the leadership team. If the leadership team is not united, the customer experience will be fragmented. Whenever a scandal like Wells Fargo hits, people are aghast. 25 will be this Tuesday — and we talk in almost every one about uniting the leadership team and moving away from double talk.
Neosperience
JANUARY 4, 2022
If we take the economic and social situation of the world’s richest and most popular sport – football – then it is clear that, between scandals and crises, the need for innovation is urgent. After all, sport is a game and a passion that unites almost all the people in the world.
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