2023, Customer Survey, CX and Touchpoint

Product News – March 2023

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. KPI widget now visible from Compare page The Compare page is our premier way to contrast different touchpoints and time periods in Lumoa.

Touchpoint

Touchpoint Actionable Insights Start-ups Customer Survey

10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

SEPTEMBER 13, 2023

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information.

Manufacturing

Manufacturing B2B NPS Compliance

10 B2B Service Feedback Tools to Check Out in 2023

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B

B2B NPS Sentiment Analysis Text Analytics

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience

Customer Experience ML Social Media CX

7 Best In-App Feedback Tools to Leverage in 2023

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media

Social Media Start-ups Sentiment Analysis Actionable Insights

33 Chatbot Statistics and Trends to Watch in 2022

Aquire

JANUARY 24, 2022

How does your CX strategy stack up? By 2023, Juniper forecasts that over 50 percent of the chatbots accessed will be through discrete apps, with complete bot integration overturning the makeup of current app functionality. The projected value of ecommerce transactions through chatbots by 2023 will be $112 billion ( Juniper Research ).

Healthcare

Healthcare Real Estate AI Artificial Intelligence

7 Automotive Customer Feedback Tools

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. 5) Qualtrics Contact Qualtrics Free trial available 4.4 (5)

Customer Feedback

Customer Feedback Sentiment Analysis Text Analytics CRM

Customer service plan template, tips + how-to guide

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service

Customer Service Customer Journey Map B2C B2B

70+ Online Shopping Survey Questions To Ask Your Customers

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers.

Net Promoter Score

Net Promoter Score Touchpoint NPS Retail

70+ Online Shopping Survey Questions To Ask Your Customers

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers.

Net Promoter Score

Net Promoter Score Touchpoint NPS Retail

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. Talk To Our NPS Expert To Get Started!

NPS

NPS Net Promoter Score Sentiment Analysis Social Media

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction

Customer Satisfaction Social Media Touchpoint Customer Feedback

11 Retail Customer Experience Strategies To Win Customers

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. Every interaction your customer has with your brand, both online and offline, provides opportunities for you to ensure a positive experience. 69% is a lot of customers. The same goes for the brand’s online store.

Retail

Retail Customer Experience Sports Touchpoint

11 Retail Customer Experience Strategies To Win Customers

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. Every interaction your customer has with your brand, both online and offline, provides opportunities for you to ensure a positive experience. 69% is a lot of customers. The same goes for the brand’s online store.

Retail

Retail Customer Experience Sports Touchpoint

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. The best part – this tool comes with a dedicated CX consultation to help you every step of the way.

Customer Feedback

Customer Feedback NPS Actionable Insights Sentiment Analysis

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Experience Management: how we rescue value and create value toward a 1-to-1 ratio for customers’ realities vs. expectations. A customer’s experience includes a lot that is beyond touchpoints.

Customer Service

Customer Service Data Mining Non-Profits CXM

Tech Customer Success

Product News – March 2023

10 B2B Manufacturing Feedback Tools to Use in 2023

Webinars

Trending Sources

10 B2B Service Feedback Tools to Check Out in 2023

Webinars

How to Upgrade to an Advanced Customer Experience Strategy

7 Best In-App Feedback Tools to Leverage in 2023

33 Chatbot Statistics and Trends to Watch in 2022

7 Automotive Customer Feedback Tools

Customer service plan template, tips + how-to guide

70+ Online Shopping Survey Questions To Ask Your Customers

70+ Online Shopping Survey Questions To Ask Your Customers

15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

Quick Tips to Create a Customer Satisfaction Strategy

Quick Tips to Create a Customer Satisfaction Strategy

11 Retail Customer Experience Strategies To Win Customers

11 Retail Customer Experience Strategies To Win Customers

Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

Customer Service is a Value Center (NOT a Cost/Profit Center!)

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