Intercom, Inc.

JANUARY 8, 2019

One path leads to management : to running teams and projects, to managing people, to creating impact through others. As a designer on the management path, a large part of my focus has been to help individual contributor (IC) designers to develop in their role. Like many designers, you’re curious and ambitious.

Engineering 152

Engineering Innovation AI 152

C3Centricity

JANUARY 4, 2021

Five Rules of Customer Observation for Greater Success. Brand Portfolio Secrets to Success (5 Things You Need to Know). If so, then I’m sure that because you avoided commuting most days, it gave you the chance to read or listen to more articles that interested you, than you have been able to do in previous years.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. Picture this : You step into Office A, and immediately, the air is charged with positivity and collaboration. Where would you prefer to work?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

ProProfs

MARCH 14, 2023

Failing to conduct a skills gap analysis can result in poor productivity, production delays, quality issues, declining sales, reduced competitiveness, and other challenges that can impact an organization’s success. With a seismic shift in how we work, businesses worldwide have to confront a growing new problem — skills gaps.

Artificial Intelligence 52

Artificial Intelligence Start-ups Technology Technology 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Employee feedback serves as a cornerstone for a successful organization because it provides direct insights into employees’ experiences, thoughts, and feelings.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Customer Bliss

MAY 5, 2015

To make sure your customer experience work stays on track, you need to constantly manage these seven inhibitors of customer experience success: Inhibitor 1: Starting with a Mantra, Not an Action Plan . This advances the silo based approach to actions that is contrary to the discipline of experience development and management.

Customer Experience 75

Customer Experience Net Promoter Score VOC Start-ups 75

Customer Bliss

MARCH 16, 2018

” I want to expound on the concept of CCO support and reiterate how important it is for senior executives to know that a personal commitment is required of them in order to make this a successful business decision. To help CEOs considering a CCO, I’ve outlined eight major actions that should be taken to ensure CCO success.

CX 44

CX CX Transformation Customer Experience Customer Loyalty 44

Intercom, Inc.

MAY 14, 2019

Successfully managing complex sales requires a different level of visibility into your deals. You have to be part salesperson, part project manager. At the outset of the engagement there was a long list of issues that needed to be resolved for them to renew, including: 70+ feature requests to consider for our product roadmap.

Sales 147

Sales Compliance Start-ups B2B 147

Intercom

JUNE 22, 2023

AI can be leveraged to alleviate simple queries for CS teams, enable 24/7 support, improve response time and efficiency, save on training costs, and make data-driven decisions. When adopting AI in small CS teams, begin by dedicating time for research or even allocating project time for reps to lay the groundwork for implementation.

AI 59

AI Start-ups Technology Technology 59

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

C3Centricity

SEPTEMBER 10, 2017

Although there is no magic bullet to transform your business into a successful powerhouse, I have witnessed similarities amongst those that grow more profitably. And what they have in common is the process steps of their business projects. Here are my 7 secrets to managing a successful business project.

Start-ups 48

Start-ups Social Media 48

Steven Van Belleghem

MAY 19, 2020

It seems almost weird to me, considering the nature of contact centres offering remote voice advice to customers, that so many of them seemed to be asking their service employees to work at the office. So, in spite of the dreadful situation caused by the corona virus, I love how most of them now realize that remote working is a valuable alternative.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. Short on time? How will you stand out from the pack?

Start-ups 199

Start-ups Engineering Gaming Education 199

ProProfs

OCTOBER 5, 2021

To that end, in this post, let’s look at 7 important ways to support skills development and employee growth in the workplace. Happy, productive employees are crucial to the growth and success of organizations. Employee retention is a significant concern for businesses due to ever-increasing turnover rates and related costs.

Innovation 52

Innovation Gaming Education Start-ups 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Business Seeks PR Software to Monitor Brand Across All Media.

Social Media 42

Social Media CRM Omnichannel Invoicing 42