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Redesigning our job levels for product designers

Intercom, Inc.

We’ve recently updated our product designer job levels to give our designers a map for advancing their careers at Intercom. We’re also sharing them publicly to help those design teams without job levels to create their own. That’s why we update our job levels whenever our team says that they’re not clear or helpful.

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CX job of the week: Sessions

MyCustomer Experience

Every week, MyCustomer scours the internet to find the latest CX job. Looking for your next step in the world of customer experience? 11th Oct 2023 By Rhys Fisher Deputy Editor

CX 120
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We need to move leadership from the job of one to the job of the many – Interview with Julia Fabris McBride of the Kansas Leadership Center

Adrian Swinscoe

Today’s interview is with Julia Fabris McBride, Chief Leadership Development Officer at the Kansas Leadership Center and co-author of a new book called When Everyone Leads: […] The post We need to move leadership from the job of one to the job of the many – Interview with Julia Fabris McBride of the Kansas Leadership Center first appeared on Adrian (..)

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How realistic job previews can increase retention

Inside Customer Service

The job description had been wrong for two years. He was trying to find a reason why so many new hires were ill-prepared for the job they were hired to do. The manager learned that human resources recruited new hires using a job description meant for the customer service contact center. And why they often left so quickly.

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How do job applicants evaluate company culture?

Inside Customer Service

Company culture is an important consideration for job seekers. In fact, A 2021 LinkedIn survey found that culture is a top priority for 40 percent of job applicants. So how exactly do job applicants evaluate your company's culture? To job applicants, this often boils down to “What’s it like to work here?” Today, the U.S.

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The Top 10 Remote Customer Service Job Websites That Hire

cxservice360

With the extensive availability of internet services globally and significant growth in affordable personal computers and laptops, many companies are hiring remote customer service professionals The post The Top 10 Remote Customer Service Job Websites That Hire appeared first on CXService360.

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CX job of the week: BNP Paribas

MyCustomer Experience

Every week, MyCustomer scours the internet to find the latest CX job. Looking for your next step in the world of customer experience? 5th Jul 2023 By Rhys Fisher Deputy Editor

CX 104